Premier Housekeeping Service Leader

Shangri-La's Boracay Resort & Spa; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

Makati Shangri-La, Manila is seeking a Service Leader - Housekeeping to oversee daily housekeeping operations and uphold service quality in a luxury hotel in Manila's central business district. You will supervise staff, ensure pristine guest rooms, and coordinate with Engineering for maintenance issues.

The ideal candidate communicates in English, enjoys guest interaction, and leads with a can-do attitude while maintaining high standards of cleanliness and guest satisfaction.

Qualifications

• Takes pride in being a hotelier.
• Enjoys interacting with people.
• Fully understands room operations.
• Communicates with fluency in English (and local language).
• Must be detail-focused and guest-oriented.
• Has strong interpersonal skills.
• Enjoys problem solving with a can-do attitude.
• Enjoys being challenged.

Responsibilities

• Ensure smooth daily running of the housekeeping operation.
• Support the Service Manager in maintaining service quality.
• Supervise the team performance and process flow.
• Maintain and clean guest rooms and replenish room supplies.
• Maintain and clean bathrooms and replenish bathroom amenities.
• Tidy and arrange guest belongings when cleaning the room.
• Ensure quality assurance standards are met at all times.
• Maintain and clean hotel corridors.
• Report any maintenance-related issues to the Engineering Department.
• Interact and assist guests professionally when needed.

Job description

Makati Shangri-La, Manila is seeking a Service Leader - Housekeeping to oversee daily housekeeping operations and uphold service quality in a luxury hotel in Manila's central business district. You will supervise staff, ensure pristine guest rooms, and coordinate with Engineering for maintenance issues.

The ideal candidate communicates in English, enjoys guest interaction, and leads with a can-do attitude while maintaining high standards of cleanliness and guest satisfaction.