Housekeeping Team Lead - Guest Experience & Quality

Servicio Filipino, Inc.; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Servicio Filipino, Inc. is seeking a Hotel Housekeeping Supervisor in Metro Manila to lead Room Attendants and Public Areas staff, assign tasks based on occupancy, monitor performance, and provide coaching.

The role emphasizes supervision, training, and maintaining high cleanliness standards. Responsibilities include inspecting guest rooms and areas, conducting QA checks, coordinating with Front Office for room readiness, ensuring safe chemical handling, and managing supplies and equipment while

Responsibilities

• Supervise and coordinate the daily activities of Room Attendants, Public Area Attendants, and other housekeeping staff.
• Assign work areas and tasks based on occupancy, operational requirements, and staff availability.
• Monitor attendance, punctuality, grooming, and overall team performance.
• Provide guidance, coaching, and on-the-job training to housekeeping staff.
• Motivate team members and promote teamwork and a positive working environment.
• Inspect guest rooms, public areas, and facilities to ensure cleanliness and presentation.
• Ensure all housekeeping tasks meet established standards and procedures.
• Conduct quality checks and promptly address cleaning or maintenance issues.
• Ensure proper handling and use of cleaning chemicals, equipment, linens, and supplies.
• Report maintenance defects and follow up to resolve issues.
• Respond professionally to guest requests and coordinate with other departments to meet needs.
• Ensure guest rooms are prepared according to standards and turnaround times.
• Maintain professionalism and confidentiality with guests.
• Conduct team briefings, communicate daily assignments, priorities, and updates.
• Monitor room status and coordinate with Front Office regarding readiness.
• Assist in managing housekeeping supplies, linen, amenities, and equipment.
• Monitor stock levels and report shortages or unusual consumption.
• Ensure proper storage and organization of materials and equipment.
• Ensure team follows policies, procedures, and health/safety standards.
• Promote safe handling of chemicals and equipment.
• Report accidents, hazards, and irregularities promptly.
• Support environmental and sustainability practices within housekeeping.
• Complete daily housekeeping checklists, inspection reports, and documentation.
• Record discrepancies and maintenance concerns; assist with scheduling and manpower allocation.

Skills

Team leadership

Communication

Training & coaching

Problem solving

Job description

Servicio Filipino, Inc. is seeking a Hotel Housekeeping Supervisor in Metro Manila to lead Room Attendants and Public Areas staff, assign tasks based on occupancy, monitor performance, and provide coaching.

The role emphasizes supervision, training, and maintaining high cleanliness standards. Responsibilities include inspecting guest rooms and areas, conducting QA checks, coordinating with Front Office for room readiness, ensuring safe chemical handling, and managing supplies and equipment while