Precision Medical Records Retrieval Specialist

FGC+; Murcia; On-site; PHP 212,000 - 234,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive pay with incentives

Statutory government benefits

25 days annual leave

13th month pay

Onsite medical support

Employee engagement events

Employee referral program

Training & development

Job summary

FGC+ is seeking a detail-oriented Medical Records Retriever to support our operations team in obtaining and managing medical documentation for insurance-related cases. You will coordinate with healthcare providers, follow up on requests, and ensure timely processing in a fast-paced, high-volume environment.

The role is ideal for candidates with a BPO or healthcare support background, strong English communication, and meticulous attention to detail.

Qualifications

• 2+ years of college coursework or equivalent.
• Minimum 6 months BPO or customer service experience (voice or non-voice).
• Experience in healthcare, insurance, or medical records is an advantage.
• Strong English communication skills (written and verbal).
• Proficient with computers and multiple systems/tools.
• Excellent attention to detail and organizational skills.
• Ability to multitask and handle high-volume workloads.
• Comfortable making outbound calls to healthcare providers.

Responsibilities

• Manage and process assigned medical records requests daily.
• Contact hospitals, clinics, and healthcare facilities to request and follow up on records.
• Ensure all cases are updated, documented, and completed within timelines.
• Monitor progress of requests and proactively follow up to avoid delays.
• Handle escalations and coordinate with clients and supervisors as needed.
• Verify completeness and accuracy of received records.
• Submit and track payment requests related to record retrieval.
• Reopen and resolve cases with missing or incomplete information.
• Maintain quality standards and productivity targets set by the client.
• Document all actions and updates in internal systems.

Skills

College coursework

BPO experience

Customer service

English communication

Healthcare knowledge

Attention to detail

Organization skills

Outbound calls

Multitasking

Education

Some college

Tools

CRM systems

Job description

FGC+ is seeking a detail-oriented Medical Records Retriever to support our operations team in obtaining and managing medical documentation for insurance-related cases. You will coordinate with healthcare providers, follow up on requests, and ensure timely processing in a fast-paced, high-volume environment.

The role is ideal for candidates with a BPO or healthcare support background, strong English communication, and meticulous attention to detail.