Records Retrieval Specialist

Peak Outsourcing; Pajo; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

GreatPay

GreatJobs

GreatCulture

Job summary

Peak Outsourcing in Cebu, Philippines seeks a Records Retrieval Specialist to join our fast-paced BPO team. You will handle inbound/outbound calls, assist customers, resolve issues, and document interactions in our system.

The ideal candidate is a Senior High School graduate with at least 6 months in a BPO, especially voice accounts, and excellent written and verbal communication. Attention to detail and strong organization are essential. Career growth and a supportive culture await.

Qualifications

• Senior High School graduate requirement.
• 6 months BPO experience preferred, especially voice accounts.
• Excellent written and verbal communication.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle inbound or outbound customer calls professionally.
• Address inquiries and resolve issues to ensure satisfaction.
• Provide information about products/services and troubleshooting steps.
• Document all customer interactions accurately in the system.
• Resolve customer concerns for optimal outcomes for customer and company.
• Maintain knowledge of current products, services, and policies.
• Ensure compliance with company procedures and standards for customer interactions.

Skills

Communication skills

Attention to detail

Organizational skills

Customer service

Education

Senior High School diploma

Job description

We are seeking a dedicated and highly motivated Records Retrieval Specialist to join our team in a fast-paced BPO environment. As a Specialist, you will beresponsible for assisting customers by addressing inquiries, resolving issues,and providing top-tier service in alignment with company policies andprocedures.

Key Responsibilities

• Handleinbound or outbound customer calls in a professional and friendly manner.
• Addresscustomer inquiries and concerns efficiently while ensuring satisfaction.
• Providedinformation about products/services, troubleshooting steps, and solutionsto customer issues.
• Documentall customer interactions accurately in the system.
• Resolvecustomer concerns, ensuring the best possible outcome for both thecustomer and the company.
• Maintainknowledge of current products, services, and policies.
• Ensuredcompliance with company procedures and standards for customerinteractions.

Qualifications

• SeniorHigh school graduate
• With 6 months experience in the BPO industry (preferably in a voice account)
• Excellentcommunication skills, both written and verbal.
• Strongattention to detail and organizational skills..

Peak Outsourcing

• GreatPay - Competitive salary and benefits package.
• GreatJobs - Opportunities for career growth and development.
• GreatCulture - A supportive and collaborative work environment and colleagues.