Pre-Sales Customer Service Representative

Dempsey Resource Management Inc.; Parañaque; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service-focused company in Metro Manila seeks a dedicated professional to engage with potential customers and provide tailored product information. The ideal candidate should have a degree, strong communication skills, and 1-3 years of relevant experience. Responsibilities include assisting customers with inquiries, maintaining records, and collaborating with the sales team to enhance offerings. Competitive salary between PHP 20,000 to PHP 25,000 is offered.

Qualifications

• Must be a degree holder.
• 1 to 3 years of experience in relevant customer service roles.
• Computer literate with English communication skills.
• Knowledge of motorcycles is a plus.

Responsibilities

• Engage with potential customers to provide tailored product information.
• Deliver exceptional pre-sales support by answering inquiries.
• Assist in identifying customer requirements for sales.
• Collaborate with the sales team to share customer feedback.
• Maintain detailed records of customer interactions.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Proficiency in CRM software

Ability to work in a dynamic environment

Education

Degree holder

Tools

Customer relationship management (CRM) software

Job description

Responsibilities

• Engage with potential customers to provide information about products and services tailored to their needs.
• Deliver exceptional pre-sales support by answering customer inquiries promptly and accurately.
• Assist in identifying customer requirements and matching them with suitable product solutions to promote sales.
• Collaborate with the sales team to convey customer feedback and insights that can enhance product offerings.
• Maintain detailed records of customer interactions and follow up on leads to nurture potential sales opportunities.

Required Skills

• Excellent verbal and written communication skills to effectively interact with customers and internal teams.
• Strong problem-solving abilities to address customer inquiries and concerns efficiently.
• Proficiency in using customer relationship management (CRM) software for tracking customer interactions and managing leads.
• Ability to work in a dynamic environment, adapting quickly to changes in customer needs and product offerings.

Qualifications

• Must be degree holder
• 1 to 3 years experience in the following skills
• Contacting clients for scheduled PMS/maintenance schedules
• Assisting clients in service concerns
• Collating customer information and monitoring their due date on PMS schedules
• Monitoring inventory
• Assisting mechanics with purchase order of parts
• Computer literate
• English communicating skills
• Knowledge in motorcycle

Salary: 20-25k