Pre-Sales Customer Service Representative

Techno telecom ecoland branch; Davao del Sur; On-site; PHP 223,200 - 334,800; Full time

Job summary

A telecommunications company in Davao del Sur is looking for a proactive Pre-Sales Customer Service Representative to provide first contact support for potential customers. The representative will assist in identifying customer needs, offer tailored product recommendations, and ensure a smooth transition from inquiry to purchase. Strong communication and organizational skills are essential for this role, along with experience in customer service or sales.

Qualifications

• Previous experience in customer service, sales, or a similar pre-sales role preferred.
• Ability to handle inquiries professionally and effectively under pressure.
• Knowledge of the industry or product-specific knowledge is a plus.

Responsibilities

• Be the first point of contact for potential customers.
• Assist in identifying customer needs and offering tailored product recommendations.
• Ensure a seamless transition from inquiry to purchase.

Skills

Strong communication skills

Customer-focused

Organizational skills

Problem-solving skills

Proficiency with CRM software

Tools

Microsoft Office Suite

Job description

We are looking for a proactive and detail-oriented Pre-Sales Customer Service Representative to join our team. In this role, you will be the first point of contact for potential customers, providing them with the information you need to make informed purchasing decisions. You will assist in identifying customer needs, offering tailored product recommendations, and ensuring a seamless transition from inquiry to purchase.

• Previous experience in customer service, sales, or a similar pre-sales role preferred.
• Strong communication skills with the ability to explain technical information clearly and concisely.
• Customer-focused with a passion for providing exceptional service and creating positive experiences.
• Ability to handle inquiries professionally and effectively under pressure.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient with CRM software and Microsoft Office Suite.
• Strong problem-solving skills and a solution-oriented mindset.
• Knowledge of the industry or product-specific knowledge is a plus.
• A proactive attitude and eagerness to learn and develop in the role.