Pre-Sales Customer Service Representative

Onzal Development Corporation; Rizal; On-site; PHP 279,000 - 390,600; Full time

Job summary

A development company in Nueva Ecija, Philippines, seeks a Pre-Sales Customer Service Representative. The role involves engaging with customers through various channels, providing product information, and collaborating with sales teams. The ideal candidate must have a bachelor's degree and 1-3 years of experience in customer service or sales support, along with exceptional communication skills and a proactive attitude.

Qualifications

• 1-3 years in customer service or sales support.
• Excellent communication skills.
• Attention to detail and proactive attitude.

Responsibilities

• Engage with potential customers via phone, email, and chat.
• Provide detailed product information and address inquiries.
• Collaborate with sales teams to identify customer needs.
• Assist in creating customized solutions and demos.
• Build strong relationships to foster customer loyalty.
• Track interactions and provide feedback for improvement.

Skills

Proficient in English

Exceptional customer service skills

Strong problem-solving abilities

Robust work ethic

Education

Bachelor’s degree

Job description

• Engage with potential customers via phone, email, and chat.
• Provide detailed product information and address inquiries.
• Collaborate with sales teams to identify customer needs.
• Assist in creating customized solutions and demos.
• Build strong relationships to foster customer loyalty.
• Track interactions and provide feedback for improvement.

• Job Title: Pre-Sales Customer Service Representative
• Educational Qualifications: Bachelor’s degree required.
• Experience Level: 1-3 years in customer service or sales support.
• Skills and Competencies: Proficient in English, exceptional customer service skills, strong problem-solving abilities, and a robust work ethic.
• Responsibilities and Duties: Assist customers pre-sales, address inquiries, and provide product information.
• Working Conditions: Office environment with potential remote work options.
• Qualities and Traits: Excellent communication, attention to detail, and a proactive attitude.