Power Platform & D365 DevOps Engineer (CRM)

SID Global; Pasig; On-site; PHP 480,000 - 720,000; Full time

Job summary

SID Global is seeking a CRM Platform Admin to manage and maintain our CRM platform (D365, Power Platform, and Azure) from our office in Pasig, Philippines. The role focuses on ensuring platform health, governance, licensing, and integrations with other business systems.

The ideal candidate will have experience as a CRM/Systems Admin for SaaS platforms, with knowledge of D365, Power Platform, and Azure services, and be comfortable working in a structured IT environment.

Qualifications

• Degree in Computer Science, Information Technology or other related/relevant fields.

Responsibilities

• Ensures that the CRM platform is running smoothly and efficiently.
• Monitors D365, Power Platform, and Azure dashboards to ensure usage and consumptions are within limits.
• Manages license assignment/removal for CRM users.
• Configures CRM platform changes to meet IT and business requirements.
• Sets up new entities, fields, and workflows.
• Performs integration changes to connect D365 with other systems.
• Ensures data flow and integrations are functioning as expected.
• Generates reports providing insights into data and performance.
• Provides admin support to product on issues, incidents, and problems.
• Provides admin support to non-production events.
• Maintains CRM environments and provisions necessary environments/tools for build teams.
• Facilitates filing of tickets related to CRM projects to ITG units.
• Supports project execution with artifacts/output per IT SDLC and Governance.
• Participates in technical training, knowledge sharing and self-paced learning.
• Keeps informed about new methodologies/approaches/technologies.
• Contributes to continuous improvement of CRM CoE.

Job description

SID Global is seeking a CRM Platform Admin to manage and maintain our CRM platform (D365, Power Platform, and Azure) from our office in Pasig, Philippines. The role focuses on ensuring platform health, governance, licensing, and integrations with other business systems.

The ideal candidate will have experience as a CRM/Systems Admin for SaaS platforms, with knowledge of D365, Power Platform, and Azure services, and be comfortable working in a structured IT environment.