Post-Purchase Support & Coordination Specialist

Bespoke Outsource Services; Philippines; Remote; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Paid vacation

Sick leave

13th-month pay

Company events

Job summary

Bespoke Outsource Services is seeking a detail-oriented Relationship Manager Support professional in the Philippines. You will handle post-purchase administration, coordinate client requests, and provide timely updates to clients and stakeholders.

The role involves managing shared inboxes, collecting updates from developers, builders, brokers, and other stakeholders, and ensuring records are accurate in Salesforce. Strong organizational skills and excellent communication are essential.

Qualifications

• 2–3 years' experience in client services, administration, property, finance, customer support, coordination, or a similar role.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.
• High attention to detail and strong focus on accuracy.
• Strong follow-up and stakeholder management skills.
• Ability to manage multiple tasks, deadlines, and competing priorities.
• Experience managing shared inboxes and coordinating multiple requests.
• Proficiency in Microsoft Office, Google Workspace, spreadsheets, and cloud-based systems.
• Confident communicating with clients, brokers, builders, developers, and other stakeholders.

Responsibilities

• Assist in post-purchase services, client support, stakeholder coordination, and Relationship Manager support.
• Manage day-to-day post-purchase administration, including client updates, requests, follow-ups, and information gathering from developers, builders, brokers, and stakeholders.
• Maintain accurate client and property records, update Salesforce, and ensure post-purchase activities are completed accurately and on time.
• Sort and delegate emails from the shared inbox to Relationship Managers.
• Coordinate post-purchase client requests and ensure tasks are assigned and actioned within required timeframes.
• Collect and maintain updates related to property registration, titles, valuations, construction, settlements, and milestones.
• Request and follow up on title and registration updates from developers, builders, and stakeholders.
• Request and follow up on valuation access details and provide information to brokers for finance applications.
• Collect construction updates from builders and developers (fortnightly and monthly).
• Prepare and draft client updates for Relationship Manager review and approval.
• Provide clients with timely and accurate updates after review and approval.
• Maintain client, property, purchase, and stakeholder information in Salesforce and other systems.
• Monitor outstanding requests and proactively follow up with stakeholders.

Skills

Client services

Administration

Stakeholder management

Communication skills

Time management

Attention to detail

Multitasking

Shared inbox management

Microsoft Office

Google Workspace

Tools

Salesforce

Job description

Bespoke Outsource Services is seeking a detail-oriented Relationship Manager Support professional in the Philippines. You will handle post-purchase administration, coordinate client requests, and provide timely updates to clients and stakeholders.

The role involves managing shared inboxes, collecting updates from developers, builders, brokers, and other stakeholders, and ensuring records are accurate in Salesforce. Strong organizational skills and excellent communication are essential.