POS Terminal Support Specialist (Hybrid)

Payreto; Makati; Hybrid; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Hybrid work setup

Day 1 HMO

Equipment provided

Life Insurance

Professional development opportunities

Competitive salary packages

Job summary

Payreto, based in Metro Manila (Makati), is seeking a Level 2 Terminal Support to manage POS terminals, hardware and software issues, and coordinate with vendors.

You will install and maintain POS systems, help with manuals, and ensure smooth operation across customers and internal teams; strong communication and multi-vendor collaboration are essential.

This role offers a hybrid setup, competitive salaries, day 1 HMO, equipment provided, and opportunities for professional development.

Qualifications

• 2+ years’ experience in payments hardware/software support.
• Experience in application support, release and incident management.
• Proficient troubleshooting of POS hardware, terminal software, and networks (TCP/IP, GPS).
• Strong communication and multi-vendor coordination skills.
• Certifications such as Microsoft Network or CompTIA A+/Network+/Cloud+ are preferred.

Responsibilities

• Installing and maintaining Point of Sale systems, software and interfaces
• Liaising with suppliers and coordinating activities with support partners and vendors
• Creating operating manuals, checklists, and training manuals / materials
• Championing daily operational coordination between customers, internal IT and specialist departments (including operational emergencies)
• Solving hardware, software, network, and communication problems in POS systems and related applications
• Organizing mass rollouts of terminal software, administration, creating and updating tickets
• Proactive monitoring of terminal health and issues and raising them with the vendors and merchants as required
• TMS (Terminal Management System) ownership and support

Skills

POS hardware

Vendor coordination

Multivendor teamwork

TCP/IP & GPS

Communication skills

Tools

Verifone devices

MX51

POS software

TCP/IP networking

Job description

Payreto, based in Metro Manila (Makati), is seeking a Level 2 Terminal Support to manage POS terminals, hardware and software issues, and coordinate with vendors.

You will install and maintain POS systems, help with manuals, and ensure smooth operation across customers and internal teams; strong communication and multi-vendor collaboration are essential.

This role offers a hybrid setup, competitive salaries, day 1 HMO, equipment provided, and opportunities for professional development.