POS & Payments Tech Support Specialist (Onsite)

Global Payments; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Global Payments is seeking a Technical Support Representative to join our Client Application Support team in Quezon City. You will handle technical inquiries across phone and email, diagnose issues, and provide effective solutions for POS devices and related hardware and software.

You will log all interactions in our CRM, maintain accurate case details, and work with cross-functional teams to improve processes.

Qualifications

• High school diploma or equivalent required
• 1+ year in technical support within contact center/BPO
• Experience troubleshooting hardware and software
• Excellent communication and customer service skills

Responsibilities

• Resolve client technical support issues for POS products
• Log and update case details in CRM and ticketing systems
• Assist clients across phone and email channels
• Collaborate with teams to improve processes and knowledge base

Skills

Technical support

Customer service

POS troubleshooting

Operating systems

Networking basics

CRM tools

Multichannel support

Communication

Education

High School Diploma or Equivalent

Tools

CRM platform

Ticketing system

POS devices

Job description

Global Payments is seeking a Technical Support Representative to join our Client Application Support team in Quezon City. You will handle technical inquiries across phone and email, diagnose issues, and provide effective solutions for POS devices and related hardware and software.

You will log all interactions in our CRM, maintain accurate case details, and work with cross-functional teams to improve processes.