Portuguese-Speaking Customer Service Pro

HGS; Philippines; On-site; PHP 335,000 - 446,000; Full time

Job summary

HGS is seeking an upbeat customer service professional in the Philippines who can speak Portuguese and enjoys talking to customers. You will handle inbound calls, resolve issues, and strive to deliver an exceptional experience while maintaining a proactive, solution-focused mindset.

Key responsibilities include troubleshooting, product knowledge development, and escalation to the right teams. Strong communication skills, multitasking, and a customer-first attitude are essential to succeed.

Qualifications

• 1–3 years relevant work experience.
• Excellent phone etiquette and strong verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Handle inbound calls with proactive customer service and troubleshooting.
• Provide an exceptional customer experience through professional service and adding value.
• Retain customers by proactive consulting and demonstrating value.
• Continually improve product knowledge and participate in ongoing training.
• Assist with systems and escalate issues to appropriate personnel for final resolution.
• Adhere to company policies and maintain a positive attitude.
• Perform other duties as assigned.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multitasking

Organizational skills

Job description

HGS is seeking an upbeat customer service professional in the Philippines who can speak Portuguese and enjoys talking to customers. You will handle inbound calls, resolve issues, and strive to deliver an exceptional experience while maintaining a proactive, solution-focused mindset.

Key responsibilities include troubleshooting, product knowledge development, and escalation to the right teams. Strong communication skills, multitasking, and a customer-first attitude are essential to succeed.