Customer Service Representative | Portuguese-Speaking

HGS; Philippines; On-site; PHP 335,000 - 446,000; Full time

Job summary

HGS is seeking an upbeat customer service professional in the Philippines who can speak Portuguese and enjoys talking to customers. You will handle inbound calls, resolve issues, and strive to deliver an exceptional experience while maintaining a proactive, solution-focused mindset.

Key responsibilities include troubleshooting, product knowledge development, and escalation to the right teams. Strong communication skills, multitasking, and a customer-first attitude are essential to succeed.

Qualifications

• 1–3 years relevant work experience.
• Excellent phone etiquette and strong verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Handle inbound calls with proactive customer service and troubleshooting.
• Provide an exceptional customer experience through professional service and adding value.
• Retain customers by proactive consulting and demonstrating value.
• Continually improve product knowledge and participate in ongoing training.
• Assist with systems and escalate issues to appropriate personnel for final resolution.
• Adhere to company policies and maintain a positive attitude.
• Perform other duties as assigned.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multitasking

Organizational skills

Job description

The ideal candidate is able to speak in Portuguese while proactively solves issue, and loves speaking to customers.

Position Summary:

• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.

Role Responsibilities:

• Handles inbound calls, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
• Manipulate systems and escalates issues to the appropriate personnel for final resolution
• Adheres to HGS' policies and procedures and maintain a positive attitude in support of HGS' Commitment to Excellence.
• Performs other duties as assigned.

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work