Claims Support Specialist

QBE Group Shared Services Centre; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

QBE Group Shared Services Centre in the Philippines seeks a dedicated Claims Administrator to support claims teams through end-to-end processing and compliant execution of procedures. The role focuses on validating invoices, processing payments, and maintaining clear customer communication.

The ideal candidate will hold a Bachelor's degree, possess strong English communication skills, and be proficient with Microsoft applications, with an emphasis on accuracy and collaboration with underwriters

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience.
• Customer service skills are essential.
• Proficiency with MS tools and Microsoft Applications.

Responsibilities

• Ensure compliance with QBE policies, procedures and relevant legislations and regulations.
• Ensure compliance within delegated authority limits.
• Maintain effective communication with customers.
• Raise and authorize claims payments for valid invoices and within authority limits.
• Settle fast track claims wherein invoices are already available.
• Journal payments into claims.
• Triage emails to correct claims handlers.
• Make contact with another party to clarify contents of an invoice/document.
• Identify recovery opportunities on claims.
• Provide information and feedback on claims activity to underwriters/risk assessors.

Skills

Customer service

MS tools

Analytical skills

Negotiation skills

Verbal communication

Written communication

Case management

Insurance knowledge

Education

Bachelor's degree

Tools

Microsoft Applications

Job description

QBE Group Shared Services Centre in the Philippines seeks a dedicated Claims Administrator to support claims teams through end-to-end processing and compliant execution of procedures. The role focuses on validating invoices, processing payments, and maintaining clear customer communication.

The ideal candidate will hold a Bachelor's degree, possess strong English communication skills, and be proficient with Microsoft applications, with an emphasis on accuracy and collaboration with underwriters