Insurance Operations Specialist: Policy Benefits & Admin

AIA; Makati; On-site; PHP 279,000 - 502,000; Full time

Job summary

AIA Philippines is hiring a Policyowner Services Associate to accurately and efficiently process policy benefits and maturities, ensuring timely responses and coordination with stakeholders.

You will handle policy changes, billing, collections, and maturities requests, support reporting, ensure risk and compliance, and assist auditors. A growth mindset and flexible scheduling are valued.

Qualifications

• Bachelor’s/ College Degree in any field.
• Minimum 1+ year of experience supporting insurance operations.
• Background in insurance and banking/ financial industry is a plus.
• Proficient knowledge with Microsoft Office applications.
• For Internal Applicants: Working knowledge on the various systems of the Company.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Good research, analytical skills with high attention to detail and accuracy.
• Ability to coordinate completion of multiple tasks and meet established turnaround time.
• Must be flexible with scheduling including shifts, holidays, and/or weekends if applicable.

Responsibilities

• Process assigned customer requests within the agreed turnaround time (TAT).
• Manage policy changes, billing and collections, and policy benefits and maturities requests/adjustments in a timely manner.
• Collaborate with stakeholders and partners to ensure seamless and efficient execution of policy owner administration activities.
• Support the handling of all assigned request within approved authority limits, ensuring achievement of SLA targets for key KPIs.
• Assist in preparing transactional reports to management and/or relevant stakeholders on time (e.g., suspense reports).
• Provide assistance in documenting policies and procedures for trainers and subject matter experts, as applicable.
• Monitor assigned transactions for compliance with established risk and control requirements; escal…
• Participate in projects/initiatives as a resource, if needed.
• Participate in walkthroughs with internal and external auditors on the effectiveness of the team’s existing controls, as required.
• Perform additional responsibilities and duties as assigned by the Team Lead/Manager or BU Head to meet operational and/or other requirements.

Job description

AIA Philippines is hiring a Policyowner Services Associate to accurately and efficiently process policy benefits and maturities, ensuring timely responses and coordination with stakeholders.

You will handle policy changes, billing, collections, and maturities requests, support reporting, ensure risk and compliance, and assist auditors. A growth mindset and flexible scheduling are valued.