PMO Lead – Mortgage Operations & Performance

Wipro Ltd.; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Wipro Ltd. in Quezon City, Philippines, is seeking a PMO professional to execute processes and drive the team's performance on key metrics.

This full-time role focuses on ensuring contract compliance and sustained delivery excellence. You will conduct briefings, review weekly data, coach team members, coordinate with internal and client stakeholders, and identify automation opportunities, with Mortgage Originations as a mandatory domain.

Qualifications

• Mandatory skills: Mortgage Originations.
• Experience: 3-5 years.

Responsibilities

• Coordinate and conduct briefings before shifts to drive focus on key metrics and ensure adherence to contract.
• Prepare notes from huddles and share performance data with the client at shift end.
• Review team performance on key metrics and conduct RCA to improve quality.
• Prepare and present weekly/monthly performance data to the manager and client.
• Collaborate with internal stakeholders to resolve issues and ensure flawless delivery.
• Forecast staffing with WFM and participate in discussions on number of agents required.
• Identify opportunities for automation and support the automation team with data and details.

Skills

Mortgage Originations

Job description

Wipro Ltd. in Quezon City, Philippines, is seeking a PMO professional to execute processes and drive the team's performance on key metrics.

This full-time role focuses on ensuring contract compliance and sustained delivery excellence. You will conduct briefings, review weekly data, coach team members, coordinate with internal and client stakeholders, and identify automation opportunities, with Mortgage Originations as a mandatory domain.