Mortgage Operations Lead - Spanish/English

WNS Global Services, Inc.; Quezon City; On-site; PHP 558,000 - 781,000; Full time

Job summary

WNS Global Services, Inc. in the Philippines seeks a Spanish bilingual supervisor to lead a team of English and Spanish speaking associates in mortgage servicing and collections.

The role focuses on driving client engagement, ensuring compliance with client, federal and investor guidelines, and sustaining a healthy pipeline. You will act as the mortgage expert, coordinate with support teams, and contribute to training and process improvements while working onsite in Quezon City with US shift

Qualifications

• 3 years’ experience as a Spanish bilingual supervisor in the BPO with CS background.
• Financial /Mortgage experience is a plus.
• Excellent Communication Skills.
• Experience in client engagement.
• Amenable to US shift timings.
• Amenable to work onsite in Quezon City.

Responsibilities

• Lead a team of bilingual (English and Spanish) associates. Promoting mortgage products, continually engaging with a pipeline of customers and help them retain their home via servicing and collection efforts, while maintaining compliance with current client, federal and investor guidelines
• Act as the internal and external mortgage expert, conduct productive activities with ensure seamless operations
• Partner with the support teams, by providing inputs to strengthen training on products and services, meeting with their stakeholder and bring efficiencies to the business

Skills

Spanish bilingual supervision

Communication skills

Client engagement

US shift timings

Onsite Quezon City

Job description

WNS Global Services, Inc. in the Philippines seeks a Spanish bilingual supervisor to lead a team of English and Spanish speaking associates in mortgage servicing and collections.

The role focuses on driving client engagement, ensuring compliance with client, federal and investor guidelines, and sustaining a healthy pipeline. You will act as the mortgage expert, coordinate with support teams, and contribute to training and process improvements while working onsite in Quezon City with US shift