Senior Delivery Lead, Mortgage Ops & Governance

Wipro Philippines Inc.; Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Wipro Philippines Inc. is seeking a Senior Group Lead to oversee delivery governance for the Quezon City/Manila region. The role focuses on aligning customer goals with performance metrics, managing budgets, and steering multiple accounts toward quality outcomes.

The position emphasizes proactive issue resolution, invoicing accuracy, and revenue protection while driving growth and stakeholder collaboration in a dynamic digital transformation environment.

Qualifications

• 5–8 years of experience in mortgage origination or related fields.
• Strong governance and budgeting abilities.
• Experience leading delivery across multiple accounts.

Responsibilities

• Understand customer goals and exceed KPIs across projects.
• Ensure a green card for accounts in terms of performance and quality.
• Monitor delivery dashboards and identify red flags.
• Lead and manage project escalations to prevent revenue leakage.
• Forecast and track key account metrics.
• Ensure timely invoicing as per contract terms.

Skills

Mortgage Originations

Job description

Wipro Philippines Inc. is seeking a Senior Group Lead to oversee delivery governance for the Quezon City/Manila region. The role focuses on aligning customer goals with performance metrics, managing budgets, and steering multiple accounts toward quality outcomes.

The position emphasizes proactive issue resolution, invoicing accuracy, and revenue protection while driving growth and stakeholder collaboration in a dynamic digital transformation environment.