Mortgage Team Lead: Grow, Coach & Optimize KPI

Sutherland Global; Mabalacat; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Sutherland Global is seeking a seasoned Team Manager - Mortgage in the Philippines to lead a team of mortgage consultants. You will drive KPI performance, monitor attrition and shrinkage, and coach team members to enhance outcomes.

You will also report trends to Operations Managers and participate in initiatives to strengthen the team’s reputation and processes. The role emphasizes ownership, collaboration, and structured performance reviews in a fast-paced setting.

Qualifications

• At least 2 years of Team Leader experience supporting mortgage campaigns.
• Strong analytical mindset to interpret data, identify patterns and recommend improvements.
• Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and analysis.
• Excellent communication skills—able to present insights clearly in both written and verbal formats.
• Ability to work in a fast-paced, performance-driven environment with strong attention to detail.
• Proven ability to build trust and collaboration with peers, stakeholders, and leadership teams.
• A proactive, solution-oriented mindset with a strong sense of ownership and accountability.

Responsibilities

• Impact the Bottom Line: Drive the performance of a team of consultants, meeting and exceeding all KPI targets.
• Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
• Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
• Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
• Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

Skills

Team leadership

Data analysis

MS Office

Communication

Attention to detail

Stakeholder collaboration

Ownership mindset

Tools

MS Excel

MS Word

PowerPoint

Job description

Sutherland Global is seeking a seasoned Team Manager - Mortgage in the Philippines to lead a team of mortgage consultants. You will drive KPI performance, monitor attrition and shrinkage, and coach team members to enhance outcomes.

You will also report trends to Operations Managers and participate in initiatives to strengthen the team’s reputation and processes. The role emphasizes ownership, collaboration, and structured performance reviews in a fast-paced setting.