Mortgage Collections Team Leader - Coach & Drive Results

Wipro Ltd.; Philippines; On-site; PHP 670,000 - 893,000; Full time

Job summary

Wipro Limited in Quezon City, Philippines is hiring a Team Leader to drive a high-performing collections team. You will oversee 15-20 agents, ensure SLA compliance, coach performance, and collaborate with client management to deliver outstanding results.

The role requires 1–3 years in mortgage originations, leadership, and process-driven judgment in a fast-paced BPO setting. You will review performance data and implement coaching plans to improve metrics and customer satisfaction.

Qualifications

• Experience in mortgage originations within a BPO environment.

Responsibilities

• Lead a 15-20 member team to meet SLA, KPIs, and project deliverables.
• Coach team members and manage customer inquiries to meet financial service needs.
• Monitor performance data and provide coaching to improve metrics.
• Collaborate with client management to ensure quality delivery and escalation handling.
• Identify training needs and conduct process trainings to bridge capability gaps.
• Recruiting, onboarding and conducting performance evaluations for team members.

Skills

Mortgage originations

Job description

Wipro Limited in Quezon City, Philippines is hiring a Team Leader to drive a high-performing collections team. You will oversee 15-20 agents, ensure SLA compliance, coach performance, and collaborate with client management to deliver outstanding results.

The role requires 1–3 years in mortgage originations, leadership, and process-driven judgment in a fast-paced BPO setting. You will review performance data and implement coaching plans to improve metrics and customer satisfaction.