Senior Group Lead

Wipro Philippines Inc.; Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Wipro Philippines Inc. is seeking a Senior Group Lead to oversee delivery governance for the Quezon City/Manila region. The role focuses on aligning customer goals with performance metrics, managing budgets, and steering multiple accounts toward quality outcomes.

The position emphasizes proactive issue resolution, invoicing accuracy, and revenue protection while driving growth and stakeholder collaboration in a dynamic digital transformation environment.

Qualifications

• 5–8 years of experience in mortgage origination or related fields.
• Strong governance and budgeting abilities.
• Experience leading delivery across multiple accounts.

Responsibilities

• Understand customer goals and exceed KPIs across projects.
• Ensure a green card for accounts in terms of performance and quality.
• Monitor delivery dashboards and identify red flags.
• Lead and manage project escalations to prevent revenue leakage.
• Forecast and track key account metrics.
• Ensure timely invoicing as per contract terms.

Skills

Mortgage Originations

Job description

Job Title:Senior Group Lead

City:Quezon City

State/Province:Manila

Posting Start Date:10/9/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

• Delivery governance in the account
  
  • Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project
  • Ensure a green card for all accounts in terms of performance and quality
  • Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
  • Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
  • Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
  • Ensure regular invoicing as per the contract terms and condition
  • Forecast and track key account metrics
• Invoicing
  
  • Timely submission of invoices to the client as defined in the SOW
  • Provide information required and resolve any invoicing issues raised by the client
• Collect and analyze statistics (costs, customer service metrics etc.)
  
• Assume responsibility of budgeting and tracking expenses
  

Mandatory Skills: Mortgage(Originations). Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.