Player Engagement Team Lead - Global Ops & Training

Keywords Studios Plc.; Bacolod; Hybrid; PHP 1,842,751 - 3,071,253; Full time

Benefits offered by this job

HMO and Life Insurance

Paid Time Offs

Non-taxable Allowances

Annual Wellness Subsidy

Job summary

Keywords Studios Plc. in Bacolod, Philippines seeks a Player Engagement Team Lead. You will manage and lead teams to ensure project success by addressing issues, training staff, and monitoring performance metrics. Ideal candidates must have strong leadership, analytical, and conflict management skills, alongside experience with ticketing platforms like Helpshift or Zendesk. The role is full-time and hybrid, offering benefits such as HMO and life insurance, paid time off, and wellness subsidies.

Qualifications

• Previous experience in a similar position in a corporate environment.
• Ability to work under pressure and be flexible to change.
• Self-motivation with strong attention to detail.

Responsibilities

• Lead, motivate, and train teams to ensure project success.
• Monitor ticket databases to meet project KPIs and SLAs.
• Conduct regular quality control checks and provide reports.

Skills

Strong English skills

Strong leadership skills

Conflict management skills

Analytical skills

Ability to multitask and prioritize

Tools

Helpshift

Zendesk

Google Suite

Job description

Keywords Studios Plc. in Bacolod, Philippines seeks a Player Engagement Team Lead. You will manage and lead teams to ensure project success by addressing issues, training staff, and monitoring performance metrics. Ideal candidates must have strong leadership, analytical, and conflict management skills, alongside experience with ticketing platforms like Helpshift or Zendesk. The role is full-time and hybrid, offering benefits such as HMO and life insurance, paid time off, and wellness subsidies.