Mandarin Bilingual Player Engagement Specialist

Keywords Studios Plc; Manila; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios Plc is looking for a Mandarin Bilingual Player Engagement Agent in Metro Manila, Philippines. In this role, you will bridge the gap between clients and the gaming community by addressing player inquiries, providing feedback to developers, and ensuring prompt solutions. The ideal candidate should be fluent in Mandarin and possess strong communication skills.

Join a dynamic team where you can play a vital part in enhancing player experiences and contribute to the gaming community.

Qualifications

• Mastery in C1-C2 level Mandarin language proficiency.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.

Responsibilities

• Investigate and resolve player inquiries promptly.
• Deliver excellent customer support to players.
• Provide translations when required for seamless communication.

Skills

Communication

Analytics

Leadership

Business Knowledge

Education

C1-C2 level Mandarin proficiency

B2 level English proficiency

Tools

Helpshift/Zendesk

MS Office

Google Suite

Job description

Keywords Studios Plc is looking for a Mandarin Bilingual Player Engagement Agent in Metro Manila, Philippines. In this role, you will bridge the gap between clients and the gaming community by addressing player inquiries, providing feedback to developers, and ensuring prompt solutions. The ideal candidate should be fluent in Mandarin and possess strong communication skills.

Join a dynamic team where you can play a vital part in enhancing player experiences and contribute to the gaming community.