Plan Member Admin I — Benefits Ops (Hybrid)

Manulife group; Quezon City; Híbrido; PHP 180.000 - 240.000; Jornada completa

Descripción de la vacante

Manulife is hiring for an entry-level Plan Member Administrator I to support accurate and timely administration of Group Benefits member records. You will process enrollments, eligibility changes, and beneficiary updates while ensuring compliance and quality.

The role emphasizes attention to detail, strong English communication, and adherence to privacy standards. Based in the Philippines with a hybrid work setup, it offers learning opportunities, coaching, and collaboration within a supportive

Formación

• Bachelor's degree or equivalent combination of education and work experience.
• Prior experience in insurance, benefits administration, shared services, operations, or customer service is an asset.
• Strong computer literacy and ability to navigate multiple systems simultaneously.
• Demonstrated ability to maintain confidentiality and handle sensitive information appropriately.
• Strong English communication skills, both written and verbal.
• Ability to consistently achieve quality and productivity expectations.

Responsabilidades

• Process plan member transactions accurately and within established turnaround times and service levels.
• Set up and maintain member eligibility records in administration systems.
• Process enrollments, terminations, reinstatements, beneficiary updates, and member information changes.
• Verify the completeness and accuracy of supporting documentation before processing transactions.
• Review member records and identify discrepancies requiring correction or follow-up.
• Maintain accurate documentation and audit trails for all completed transactions.
• Respond to routine inquiries from internal and external stakeholders in a professional and timely manner.
• Escalate complex issues, exceptions, or system concerns to appropriate support teams.
• Adhere to established policies, procedures, compliance requirements, and privacy standards.
• Participate in quality reviews, coaching sessions, training programs, and continuous improvement initiatives.
• Meet individual productivity, quality, and customer service targets.
• Support operational projects and departmental initiatives as assigned.

Conocimientos

Attention to detail

Organizational skills

Time management

Procedural compliance

Analytical skills

Communication skills

Teamwork

Multitasking

Adaptability

MS Office

Educación

Bachelor's degree

Herramientas

MS Office

Business systems

Descripción del empleo

Manulife is hiring for an entry-level Plan Member Administrator I to support accurate and timely administration of Group Benefits member records. You will process enrollments, eligibility changes, and beneficiary updates while ensuring compliance and quality.

The role emphasizes attention to detail, strong English communication, and adherence to privacy standards. Based in the Philippines with a hybrid work setup, it offers learning opportunities, coaching, and collaboration within a supportive