Plan Member Administrator I — Hybrid Benefits Operations

Manulife; Quezon City; Hybrid; PHP 260,000 - 380,000; Full time

Job summary

Manulife Plan Member Administrator I is an entry-level operations role in the Philippines, focused on accurate administration of Group Benefits member records. The position supports enrollment and eligibility processes, maintains member information, processes transactions, and ensures compliance with company policies and regulatory requirements.

The incumbent contributes to a positive customer experience through efficient execution of routine administrative functions while upholding quality and

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Strong English communication skills, both written and verbal.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Process plan member transactions accurately and within turnaround times.
• Set up and maintain member eligibility records in administration systems.
• Process enrollments, terminations, reinstatements, beneficiary updates, and changes.
• Verify documentation; ensure compliance with policies and privacy standards.
• Maintain audit trails and respond to routine inquiries from stakeholders.
• Support continuous improvement and meet productivity and quality targets.

Skills

Attention to detail

Organizational skills

Analytical thinking

Communication

Independence and teamwork

Customer service mindset

Multitasking

Adaptability

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Manulife Plan Member Administrator I is an entry-level operations role in the Philippines, focused on accurate administration of Group Benefits member records. The position supports enrollment and eligibility processes, maintains member information, processes transactions, and ensures compliance with company policies and regulatory requirements.

The incumbent contributes to a positive customer experience through efficient execution of routine administrative functions while upholding quality and