Plan Member Services Associate

Manulife John Hancock; Quezon City; Presencial; PHP 240.000 - 300.000; Jornada completa

Descripción de la vacante

Manulife John Hancock is seeking an entry-level Plan Member Administrator I in Manila to support administration of Group Benefits member records. You will process enrollments, terminations, eligibility changes, and maintain accurate documentation, while adhering to policies, privacy standards, and service levels.

This role emphasizes attention to detail, timely handling of routine transactions, and collaboration with internal teams to ensure quality customer experiences and regulatory compliance.

Formación

• Bachelor's degree or equivalent required.
• Experience in insurance, benefits administration, shared services, operations, or customer service is a plus.
• Strong computer literacy and ability to navigate multiple systems.

Responsabilidades

• Process plan member transactions accurately within turnaround times and service levels.
• Set up and maintain member eligibility records in administration systems.
• Process enrollments, terminations, reinstatements, beneficiary updates, and information changes.
• Verify completeness/accuracy of supporting documentation before processing transactions.
• Maintain audit trails for all transactions and respond to inquiries professionally.

Conocimientos

Attention to detail

Organizational skills

Time management

Analytical thinking

Communication skills

Team collaboration

Customer focus

Multi-tasking

Adaptability

Microsoft Office

Educación

Bachelor's degree or equivalent

Herramientas

Microsoft Office

Insurance systems

Descripción del empleo

Manulife John Hancock is seeking an entry-level Plan Member Administrator I in Manila to support administration of Group Benefits member records. You will process enrollments, terminations, eligibility changes, and maintain accurate documentation, while adhering to policies, privacy standards, and service levels.

This role emphasizes attention to detail, timely handling of routine transactions, and collaboration with internal teams to ensure quality customer experiences and regulatory compliance.