Plan Member Administrator – Hybrid Benefits Support

Manulife; Lapu-Lapu; Hybrid; PHP 279,000 - 424,000; Full time

Job summary

Manulife is seeking an entry-level Plan Member Administrator I to support the timely administration of Group Benefits plan member records. In this role you will help with enrollment, eligibility, and maintaining accurate member information while ensuring compliance with policies and regulations.

The position focuses on accurate processing, quality control, and professional communication with stakeholders. You will be part of a broader team committed to delivering excellent customer experiences

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Experience in insurance, benefits administration, shared services, operations, or customer service is an asset.
• Strong computer literacy; ability to navigate multiple systems simultaneously.

Responsibilities

• Process plan member transactions accurately within established turnaround times.
• Set up and maintain member eligibility records in administration systems.
• Process enrollments, terminations, reinstatements, beneficiary updates, and member info changes.

Skills

Attention to detail

Organizational skills

Follow procedures

Analytical thinking

Communication skills

Independent & collaborative

Customer-focused

Multitasking

Adaptability

MS Office & business systems

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

HRIS/ERP systems

Job description

Manulife is seeking an entry-level Plan Member Administrator I to support the timely administration of Group Benefits plan member records. In this role you will help with enrollment, eligibility, and maintaining accurate member information while ensuring compliance with policies and regulations.

The position focuses on accurate processing, quality control, and professional communication with stakeholders. You will be part of a broader team committed to delivering excellent customer experiences