Plan Member Administrator I — Benefits Ops

Manulife

Quezon City

Hybride

PHP 240 000 - 360 000

Plein temps

Il y a 5 jours

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Résumé du poste

Manulife Plan Member Administrator I in the Philippines is an entry-level operations role ensuring accurate and timely administration of Group Benefits plan member records. The role supports enrollment and eligibility processes by maintaining member information, processing transactions, and ensuring compliance with company policies, service standards, and regulatory requirements.

The incumbent contributes to a positive customer experience through efficient execution of routine administrative

Qualifications

Bachelor's degree or equivalent combination of education and work experience.
Strong English communication skills, both written and verbal.
Ability to maintain confidentiality and handle sensitive information.

Responsabilités

Process plan member transactions accurately and within established turnaround times.
Set up and maintain member eligibility records in administration systems.
Process enrollments, terminations, reinstatements, beneficiary updates, and changes.
Verify documentation for accuracy before processing transactions.
Maintain audit trails and respond to routine inquiries professionally.
Escalate complex issues to appropriate support teams.
Adhere to policies, procedures, and privacy standards.
Participate in quality reviews, training, and continuous improvement.