Phone Support Specialist: Customer Care & Upsell

Alorica Inc.; Davao City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Alorica Inc. in the Philippines seeks a Brand Representative to deliver courteous phone support to customers with questions about products or services. You will strive to find sounding solutions and ensure a positive customer experience.

The role emphasizes active listening, problem solving, and accurate documentation of interactions in our systems. Ideal candidates have 1-2 years in customer service, a high school diploma, and a motivated, energetic mindset to assist customers and teammates.

Qualifications

• 1-2 years customer service experience, preferably telephone-based.
• Strong written and verbal communication skills.
• Analytical thinker with problem-solving abilities.
• Proficient with PC and common software.
• High attention to detail and quality-oriented.
• Motivated to assist customers and team members.
• Adaptable to change and able to multi-task.
• Excellent listening and interpersonal skills.

Responsibilities

• Handle inbound customer calls to address questions or concerns.
• Provide prompt, accurate information to resolve inquiries.
• Document and update customer records in required systems.
• Understand programs, systems, and procedures relevant to the role.
• Identify opportunities to generate fees and upsell where possible.
• Represent the brand to uphold high standards.

Skills

Customer service

Telephone experience

Active listening

Problem solving

Multitasking

Communication skills

PC proficiency

Education

High School Diploma

Tools

CRM software

Job description

Alorica Inc. in the Philippines seeks a Brand Representative to deliver courteous phone support to customers with questions about products or services. You will strive to find sounding solutions and ensure a positive customer experience.

The role emphasizes active listening, problem solving, and accurate documentation of interactions in our systems. Ideal candidates have 1-2 years in customer service, a high school diploma, and a motivated, energetic mindset to assist customers and teammates.