Customer Experience Agent - Cagayan

Alorica Inc.; Tuguegarao; On-site; PHP 360,000 - 480,000; Full time

Job summary

Alorica Inc. in the Philippines is seeking a Brand representative to assist customers via phone, addressing questions and concerns with solutions and empathy.

You will handle inbound calls, document interactions in required systems, and ensure high brand standards while up-selling where appropriate. The role requires a high school diploma and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service experience, preferably telephone-based.
• Ability to stay motivated in a service environment and deliver quality support.
• Strong listening, communication, and problem-solving skills.

Responsibilities

• Communicate via inbound calls with customers.
• Provide prompt, accurate information to inquiries.
• Document and update records in required systems.
• Understand programs, systems, and procedures to perform job.

Skills

Active listening

Interpersonal skills

Attention to detail

Multi-tasking

Problem solving

Analytical thinking

Customer service

Phone empathy

PC proficiency

Communication skills

Positive attitude

Education

High School Diploma or Equivalent

Job description

JOB SUMMARY:

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

MAIN RESPONSIBILITIES:

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

• High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

• 1-2 years customer service experience – telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.