Customer Experience Advocate - Phone Support

Alorica Inc.; Manila; On-site; PHP 201,000 - 335,000; Full time

Job summary

Alorica Inc. in Manila seeks a customer service oriented Brand representative to handle inbound calls and resolve inquiries with accurate information, while documenting records and upholding brand standards.

Ideal candidates have 1–2 years of telephone-based customer service, strong listening and communication skills, PC proficiency, attention to detail, and the energy to assist customers and teammates in a fast-paced environment. Equal Opportunity Employer.

Qualifications

• High school diploma or equivalent.
• 1–2 years of telephone-based customer service experience.
• Strong listening, communication, and problem-solving skills.
• PC proficiency and attention to detail.

Responsibilities

• Handle inbound customer calls.
• Provide prompt, accurate information.
• Document and update records in systems.
• Understand programs, systems, and procedures.
• Generate fees and upsell where possible.
• Represent the brand to customers.

Skills

Telephone experience

Analytical thinking

Problem solving

PC proficiency

Attention to detail

Interpersonal skills

Active listening

Multi-tasking

Communication skills

Positive attitude

Adaptability

Education

High School Diploma or equivalent

Job description

Alorica Inc. in Manila seeks a customer service oriented Brand representative to handle inbound calls and resolve inquiries with accurate information, while documenting records and upholding brand standards.

Ideal candidates have 1–2 years of telephone-based customer service, strong listening and communication skills, PC proficiency, attention to detail, and the energy to assist customers and teammates in a fast-paced environment. Equal Opportunity Employer.