Customer Experience Agent - Davao

Alorica Inc.; Davao City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Alorica Inc. in the Philippines seeks a Brand Representative to deliver courteous phone support to customers with questions about products or services. You will strive to find sounding solutions and ensure a positive customer experience.

The role emphasizes active listening, problem solving, and accurate documentation of interactions in our systems. Ideal candidates have 1-2 years in customer service, a high school diploma, and a motivated, energetic mindset to assist customers and teammates.

Qualifications

• 1-2 years customer service experience, preferably telephone-based.
• Strong written and verbal communication skills.
• Analytical thinker with problem-solving abilities.
• Proficient with PC and common software.
• High attention to detail and quality-oriented.
• Motivated to assist customers and team members.
• Adaptable to change and able to multi-task.
• Excellent listening and interpersonal skills.

Responsibilities

• Handle inbound customer calls to address questions or concerns.
• Provide prompt, accurate information to resolve inquiries.
• Document and update customer records in required systems.
• Understand programs, systems, and procedures relevant to the role.
• Identify opportunities to generate fees and upsell where possible.
• Represent the brand to uphold high standards.

Skills

Customer service

Telephone experience

Active listening

Problem solving

Multitasking

Communication skills

PC proficiency

Education

High School Diploma

Tools

CRM software

Job description

JOB SUMMARY:

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

MAIN RESPONSIBILITIES:

• Communicate via inbound telephone calls with customers

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information

• Accurately document and update records in required systems

• Understand all programs, systems, and procedures necessary to perform the job effectively

• Generate fees and up-sell wherever possible

• Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

• High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

• 1-2 years customer service experience - telephone experience

• Ability to remain highly motivated in a service environment

• Analytical thinker and problem solver

• PC proficiency

• Attention to detail and quality-oriented

• Highly energetic with motivation to assist Customers and other team members

• Active listening skills

• Multi-task oriented

• Excellent listening and interpersonal skills

• Confident and positive attitude

• Adaptive to change

• Excellent oral and written communication skills

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.