Phone Coordinator

AS White Global; Manila; On-site; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Flexible work setup

Comprehensive medical care for you and

Generous paid leave

Training via LinkedIn Learning

Job summary

AS White Global in Manila is seeking a Phone Coordinator to support US-based medical review and compliance workflows. You will handle outbound calls, update case management, and coordinate with claimants and attorneys to ensure timely updates.

The role requires HIPAA awareness, strong English communication, and the ability to work US Eastern Time hours onsite in Manila. The company offers comprehensive benefits and growth opportunities in a dynamic environment.

Qualifications

• Experience handling high-volume outbound calls and client communication (US-based)
• Background supporting US-based clients in a voice campaign
• Knowledge of HIPAA and confidentiality standards
• Strong English communication and multitasking skills
• Detail-oriented, organized, and able to prioritize tasks effectively

Responsibilities

• Handle outbound calls and respond to claimant and attorney inquiries, updating appointment statuses
• Update and maintain accurate case information in systems following client guidelines
• Coordinate with internal teams and providers to assign cases and ensure timely updates
• Resolve issues, document cases, and support smooth processing of workflows
• Perform clerical tasks such as emailing, filing, typing, and proofreading
• Report issues to management and comply with all legal and safety standards

Skills

Outbound calls

US-based clients

HIPAA knowledge

English communication

Multitasking

Job description

Step into a Phone Coordinator role with a top-tier organization delivering medical review and compliance solutions across global markets.

The Opportunity

Support a global medical services organization by managing outbound calls, coordinating with claimants and attorneys, and ensuring accurate, timely updates across scheduling and case management workflows.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“ Growing everyday. Learning everyday. I have learned and lived these phrases in working with ASW and my client for almost two years now.” -Digital Campaign Manager, ASW Philippines.

What You’ll Do

• Handle outbound calls and respond to claimant and attorney inquiries, updating appointment statuses
• Update and maintain accurate case information in systems following client guidelines
• Coordinate with internal teams and providers to assign cases and ensure timely updates
• Resolve issues, document cases, and support smooth processing of workflows
• Perform clerical tasks such as emailing, filing, typing, and proofreading
• Report issues to management and comply with all legal and safety standards

Key Criteria

• Experience handling high-volume outbound calls and client communication
• Background supporting US-based clients in a voice campaign
• Knowledge of HIPAA and confidentiality standards
• Strong English communication and multitasking skills
• Detail-oriented, organized, and able to prioritize tasks effectively

Work setup:

• Manila (BGC, Taguig): US Eastern Time hours (8:30pm–5:30am PHT) with a full onsite work arrangement.