Medical Document Retrieval Specialist

AS White Global; Taguig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Medical care for you and family

Flexible work setup

Training & development

Job summary

AS White Global in Manila (Taguig) seeks a Records Retrieval Specialist to support legal and insurance teams with accurate documentation and efficient workflow in a fast-paced setting.

You will coordinate with custodians, review records against orders, and document communications while meeting deadlines. Strong English communication and organizational skills are essential for success in this onsite role.

Qualifications

• Experience in customer service within medical, legal, or insurance settings.
• Strong English communication skills, both written and verbal.
• Highly organized, adaptable and quick to learn.

Responsibilities

• Manage record retrieval workflow by coordinating with custodians and routing tasks to departments.
• Review incoming records against work orders and document communications and status updates.
• Monitor deadlines, follow-ups, and report daily productivity to supervisors.
• Support operational efficiency through phone coverage and workflow coordination in a high-volume environment.

Skills

Customer service experience

English proficiency

Organizational skills

Fast learner

Job description

Looking to join a company that combines deep industry knowledge with cutting-edge innovation? As a national leader in records retrieval, we provide legal and insurance professionals with fast, accurate access to critical records.

The Opportunity

Drive efficient end-to-end record retrieval, supporting legal and insurance teams with accurate documentation and seamless workflow management in a fast-paced setting.

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

“Working for the best client and loving what you do makes everything enjoyable at work.” - Senior Broker, ASW Philippines

What You’ll Do

• Manage record retrieval workflow by coordinating with custodians, prioritizing orders, and routing tasks to the appropriate departments.
• Ensure accuracy and quality by reviewing incoming records against work orders and documenting all communications, status updates, and tracking details.
• Monitor deadlines and follow-ups, escalating issues as needed and reporting daily productivity to supervisors.
• Support operational efficiency through phone coverage, workflow coordination, and other team needs in a high-volume environment.

Key Criteria

• Experience in customer service within medical, legal, or insurance settings, with outbound call experience preferred, and the ability to manage high-volume calls professionally.
• Strong English communication skills, both written and verbal.
• Highly organized and adaptable, with strong time management, interpersonal skills, and a quick learning ability.

Work setup:

• Manila (BGC, Taguig): 8am to 5pmUS Eastern hours (8am to 5pm PHT) with a full onsite model.