Pharmacy Software Support Technician - Night Shift

Emapta Global

Philippines

On-site

PHP 400,000 - 700,000

Full time

4 days ago

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Benefits offered by this job

Competitive Salary Package

Night differential pay

HMO coverage with free dependent upon

Prime office location in Ortigas

Fixed weekends off

Salary Advance Program

Unlimited upskilling through Emapta

Free 24/7 access to office gyms

Exclusive Emapta Lifestyle perks

Unlimited employee referral incentives

Standard government and Emaptabenefit

Total of 20 annual leaves (including 5

Fun engagement activities for staff

Mentorship and exposure to globallead

Career growth opportunities

Diverse and supportive work env

Job summary

Emapta Global is seeking a Software Support Tech for a US healthcare technology client in Ortigas. You'll resolve software issues, strengthen pharmacy operations, and support US healthcare professionals serving millions of patients on a night shift.

Onsite work with weekends off, night differential, and strong learning opportunities through Emapta Academy. You’ll collaborate with global teams, document customer interactions, and grow a long-term international career in a top-tier tech

Qualifications

Associate degree in Computer Science or related field preferred.
High school diploma with 1–5 years as Software Support Technician in a call center.
Excellent oral and written communication, interpersonal, and active listening skills.
Proficiency in Microsoft Office and Windows 10 or later.

Responsibilities

Respond to support tickets and phone calls promptly.
Triage tickets related to pharmacy software functionality.
Explain pharmacy and technical concepts clearly to users.
Troubleshoot, test, and document potential software bugs for SMEs.
Guide users through third-party claims processing including insurance submissions.
Resolve issues related to claims and reimbursements.
Stay informed about latest pharmacy software features and workflows.
Collaborate with team to deliver comprehensive customer support.
Deliver empathetic and professional customer service.