IT Support Associate - SQL | Onsite | Ortigas | Night Shift| Up to PHP75K

Emapta; Mandaluyong; On-site; PHP 762,000 - 912,000; Full time

Benefits offered by this job

Night differential pay

Weekends off

HMO with dependent cover

Office gym access

Salary advance program

Upskilling through Emapta Academy

Lifestyle perks

Employee referrals

Annual leaves 20

Mentorship

Career growth

Diverse work environment

Job summary

Emapta Philippines is seeking an IT Support Associate to diagnose and resolve SQL database, hardware, and software issues. You will combine SQL expertise with hands-on troubleshooting in a dynamic environment at our Ortigas office.

The role requires 2+ years in IT support, strong Windows 10 knowledge, and customer-facing communication. Night shifts, weekends, and on-call support are part of the schedule with excellent growth and benefits.

Qualifications

• 2+ years of IT, application, help desk, or technical support experience
• Hands-on Microsoft SQL Server skills, including SQL queries, databases, and troubleshooting
• Strong hardware and software troubleshooting across desktops, applications, peripherals, and systems
• Experience supporting pharmacy software or pharmacy technology environments preferred
• Strong knowledge of Windows 10 or later and basic network/connectivity troubleshooting
• Customer-facing or phone-based technical support experience
• Strong analytical, problem-solving, communication, and technical documentation skills
• Proficiency in Microsoft Office and Microsoft Teams
• Associate degree in IT, Computer Science, or a related field preferred
• Ability to manage multiple issues independently and within a team
• Flexibility for occasional weekend and on-call support

Responsibilities

• Diagnose and resolve SQL database, software, hardware, application, and connectivity issues
• Use Microsoft SQL Server and SQL queries to investigate and troubleshoot application-related concerns
• Investigate, reproduce, and document potential software defects for advanced technical review
• Manage support requests received through phone and ticketing channels
• Record troubleshooting steps, findings, and resolutions accurately in the support system
• Explain technical solutions clearly to users with varying levels of technical knowledge
• Escalate complex or unresolved cases to the appropriate technical teams
• Stay current on application features, system updates, workflows, and troubleshooting practices
• Deliver professional, solutions-focused support while collaborating with the wider support team

Skills

SQL Server (T-SQL)

Hardware troubleshooting

Pharmacy software experience

Windows 10+ troubleshooting

Customer-facing support

MS Office & Teams

Technical documentation

Multitasking

On-call weekend flexibility

Education

Associate degree in IT/CS or related field

Tools

Microsoft SQL Server tools (SSMS)

Windows troubleshooting utilities

Job description

Master Technical Challenges Across Database, Software, and Hardware

Strong IT support starts with understanding what happens across databases, applications, and devices when technology stops working. Join Emapta as an IT Support Associate, combining SQL knowledge with hands‑on hardware and software troubleshooting to investigate issues and deliver effective solutions. Build a long‑term global career with international exposure, deeper technical expertise, continuous development, career stability, premium benefits, and an exceptional Top 1% employee experience.

Job Overview

• Employment Type: Full Time
• Shift: Night Shift, with occasional weekend and on‑call support
• Work Setup: Onsite, Ortigas
• Salary: PHP 75,000

Exciting Perks Await!

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Weekends off
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 2+ years of IT, application, help desk, or technical support experience
• Hands‑on Microsoft SQL Server skills, including SQL queries, databases, and troubleshooting
• Strong hardware and software troubleshooting across desktops, applications, peripherals, and systems
• Experience supporting pharmacy software or pharmacy technology environments preferred
• Strong knowledge of Windows 10 or later and basic network/connectivity troubleshooting
• Customer-facing or phone-based technical support experience
• Strong analytical, problem‑solving, communication, and technical documentation skills
• Proficiency in Microsoft Office and Microsoft Teams
• Associate degree in IT, Computer Science, or a related field preferred
• Ability to manage multiple issues independently and within a team
• Flexibility for occasional weekend and on‑call support

Your Daily Tasks

• Diagnose and resolve SQL database, software, hardware, application, and connectivity issues
• Use Microsoft SQL Server and SQL queries to investigate and troubleshoot application‑related concerns
• Investigate, reproduce, and document potential software defects for advanced technical review
• Manage support requests received through phone and ticketing channels
• Record troubleshooting steps, findings, and resolutions accurately in the support system
• Explain technical solutions clearly to users with varying levels of technical knowledge
• Escalate complex or unresolved cases to the appropriate technical teams
• Stay current on application features, system updates, workflows, and troubleshooting practices
• Deliver professional, solutions‑focused support while collaborating with the wider support team

Join the Top 1% Talent. A Better Career. A Better Life.

Welcome to Emapta Philippines, home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities-it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well‑being.