Software Support Tech

Emapta Global; Philippines; Presencial; PHP 400.000 - 700.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary Package

Night differential pay

HMO coverage with free dependent upon

Prime office location in Ortigas

Fixed weekends off

Salary Advance Program

Unlimited upskilling through Emapta

Free 24/7 access to office gyms

Exclusive Emapta Lifestyle perks

Unlimited employee referral incentives

Standard government and Emaptabenefit

Total of 20 annual leaves (including 5

Fun engagement activities for staff

Mentorship and exposure to globallead

Career growth opportunities

Diverse and supportive work env

Descripción de la vacante

Emapta Global is seeking a Software Support Tech for a US healthcare technology client in Ortigas. You'll resolve software issues, strengthen pharmacy operations, and support US healthcare professionals serving millions of patients on a night shift.

Onsite work with weekends off, night differential, and strong learning opportunities through Emapta Academy. You’ll collaborate with global teams, document customer interactions, and grow a long-term international career in a top-tier tech

Formación

• Associate degree in Computer Science or related field preferred.
• High school diploma with 1–5 years as Software Support Technician in a call center.
• Excellent oral and written communication, interpersonal, and active listening skills.
• Proficiency in Microsoft Office and Windows 10 or later.

Responsabilidades

• Respond to support tickets and phone calls promptly.
• Triage tickets related to pharmacy software functionality.
• Explain pharmacy and technical concepts clearly to users.
• Troubleshoot, test, and document potential software bugs for SMEs.
• Guide users through third-party claims processing including insurance submissions.
• Resolve issues related to claims and reimbursements.
• Stay informed about latest pharmacy software features and workflows.
• Collaborate with team to deliver comprehensive customer support.
• Deliver empathetic and professional customer service.

Conocimientos

Communication

Active Listening

Troubleshooting

Documentation

Teamwork

Customer Service

Microsoft Office

Windows 10+

Phone Communication

Pharmacy Tech Exp

Educación

Associate degree in CS or related field

High school diploma with 1–5 years software support call center experience

Descripción del empleo

Smarter Pharmacy Technology Starts With Every Solution You Deliver.

Our client is a leading US healthcare technology provider specializing in pharmacy management software and integrated solutions. Serving approximately 16,000 pharmacies and supporting over 50 million active patients, they deliver advanced technology for prescription processing, insurance claims, inventory management, and pharmacy operations. Their comprehensive solutions support independent, community, long-term care, and outpatient pharmacies, helping healthcare professionals streamline workflows, improve operational efficiency, and strengthen patient care. Through continuous innovation and industry expertise, our client contributes to a more connected, efficient healthcare ecosystem.

About the Role

Better pharmacy care begins with reliable technology and exceptional support. As a Software Support Tech, you'll resolve software issues, strengthen pharmacy operations, and help US healthcare professionals serve millions of patients. Grow your long-term global career with Emapta through international exposure, continuous development, and a Top 1% talent experience.

Your Global Career at A Glance

• Employment Type: Full-time


• Shift: Night Shift | 9:00 AM - 6:00 PM US Eastern Time | Weekends Off


• Work Setup: Onsite, Ortigas

Exciting Perks Await!

• Competitive Salary Package


• Night differential pay to maximize your earnings


• HMO coverage with free dependent upon regularization


• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)


• Fixed weekends off


• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)


• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)


• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!


• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)


• Unlimited opportunities for employee referral incentives across the organization


• Standard government and Emapta benefits


• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)


• Fun engagement activities for employees


• Mentorship and exposure to global leaders and teams


• Career growth opportunities


• Diverse and supportive work environment

The Qualifications We Seek

Education and Training

• Associate degree in Computer Science or a related field preferred.


• High school diploma with 1 to 5 years of experience as a Software Support Technician in a call center environment.

Preferred Work Experience and Skills

• Demonstrate excellent oral and written communication, interpersonal, and active listening skills.


• Write clear, concise, and factual customer interaction notes.


• Apply strong analytical, troubleshooting, and creative problem-solving skills.


• Leverage prior case history to determine appropriate next steps.


• Collaborate effectively within a team while independently prioritizing and completing tasks with minimal supervision.


• Demonstrate self-motivation and a commitment to expanding knowledge of the company's products, services, and the pharmaceutical industry.


• Exhibit a high level of professionalism and strong interpersonal skills.


• Demonstrate proficiency in Microsoft Office Suite.


• Apply advanced knowledge of Windows 10 or later.


• Communicate confidently and professionally over the phone.


• Manage multiple priorities through effective time management and multitasking skills.


• Possess experience as a Pharmacy Technician or in customer service within retail, hospitality, or similar industries (preferred).

Discretionary Judgment

• Exercise independent judgment and discretion.


• Demonstrate sound judgment and strong ethical work values.

Physical Demands, Working Conditions, and General Employment Guidelines

• Perform duties in an office or approved remote workspace.


• Carry out physical activities such as sitting, standing, reaching, kneeling, and bending.

Equipment

• Operate Microsoft Teams (phone), computers, printers, and standard office equipment.


• Maintain reliable internet access (company-provided for onsite employees and employee-provided for approved remote setups).

Safety to Self and Others

• Assume minimal responsibility for the safety of others in a standard office environment without hazardous materials or equipment.

Your Daily Tasks

Technical Support

• Respond promptly to incoming support tickets and phone calls.


• Triage support tickets related to pharmacy software functionality and features.


• Explain pharmacy and technical concepts clearly to users with varying levels of expertise.


• Troubleshoot, test, and document potential software bugs for Tier IV Subject Matter Experts (SMEs).

Third-Party Claims Support

• Guide users through third-party claims processing, including insurance and Medicaid.


• Resolve issues related to claim submissions and reimbursements.

Product Knowledge

• Stay informed about the latest pharmacy software features and functionality.


• Expand knowledge of pharmacy workflows and industry best practices.

Teamwork

• Collaborate with team members to deliver comprehensive customer support.

Customer Service

• Deliver patient, empathetic, and professional customer service.


• Establish strong relationships with pharmacy customers.


• Escalate complex issues to the appropriate support or technical teams.


• Document all customer interactions accurately in the internal ticketing system.

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.