Software Support Tech | Onsite | Ortigas | Night Shift | Weekends Off
Emapta
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Benefits offered by this job
Job summary
Emapta Philippines is seeking a Software Support Technician to deliver reliable pharmacy software support, guide users through pharmacy software, and resolve issues to ensure smooth operations for healthcare providers.
The role is full-time, night shift (US Eastern Time), onsite in Ortigas, with weekends off. Benefits include HMO coverage, salary advances, access to Emapta Academy, and opportunities for growth in a top-tier global support team.
Qualifications
- Associate degree in Computer Science or related field preferred.
- High school diploma with 1–5 years of software support experience in a call center environment preferred.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency with Windows 10 or later and Microsoft Office suite.
Responsibilities
- Respond promptly to incoming support tickets and calls.
- Triage tickets related to pharmacy software functionality and features.
- Explain pharmacy and technical concepts clearly to users of varying expertise.
- Troubleshoot, test, and document potential software bugs for SMEs.
Skills
Education
Tools
Job description
Support the Technology That Keeps Pharmacies Running Smoothly
Our client is a recognized leader in pharmacy technology, delivering innovative software and integrated healthcare solutions that empower thousands of pharmacies to improve patient care, streamline operations, and strengthen financial performance. Trusted by a vast network of healthcare providers, they continue to advance digital pharmacy innovation through modern platforms, intelligent automation, and customer-focused solutions. Their commitment to technology excellence and continuous innovation creates meaningful opportunities for professionals to solve real-world challenges while helping transform healthcare delivery on a global scale.
Help deliver reliable software support that enables pharmacies to provide better care every day. The Software Support Tech resolves technical issues, guides users through pharmacy software, and ensures seamless customer experiences while supporting mission-critical healthcare operations. Through Emapta, you'll gain international exposure, continuous learning opportunities, long-term career growth, and a top 1% employee experience designed for exceptional talent ready to make a meaningful global impact.
- Employment Type: Full Time
- Shift: Night Shift, 9:00 AM-6:00 PM US Eastern Time (Must be amenable to shifting schedules), Weekends Off
- Work Setup: Onsite, Ortigas
- Competitive Salary Package
- Night differential pay to maximize your earnings
- Fixed weekends off
- HMO coverage with free dependent upon regularization
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
- Associate degree in Computer Science or a related field preferred
- High school diploma with 1-5 years of experience as a Software Support Technician in a call center environment
- Demonstrate excellent oral and written communication, interpersonal, and active listening skills
- Write clear, concise, and factual customer interaction notes
- Apply strong analytical, troubleshooting, and creative problem-solving skills
- Leverage prior case history to determine appropriate next steps
- Collaborate effectively within a team while independently prioritizing and completing tasks with minimal supervision
- Maintain a self-motivated approach to expanding knowledge of the company's products, services, and the pharmaceutical industry
- Exhibit a high level of professionalism and strong interpersonal skills
- Demonstrate proficiency in Microsoft Office Suite
- Utilize advanced knowledge of Windows 10 or later
- Communicate confidently and professionally over the phone
- Manage multiple priorities with strong time management and multitasking skills
- Possess experience as a Pharmacy Technician or in customer service within retail, hospitality, or similar industries (preferred)
- Exercise independent judgment and discretion
- Demonstrate sound judgment and strong ethical work values
- Perform duties in an office or approved remote workspace
- Carry out physical activities such as sitting, standing, reaching, kneeling, and bending
- Operate Microsoft Teams (phone), computers, printers, and standard office equipment
- Maintain reliable internet access (company-provided for onsite employees and employee-provided for approved remote setups)
- Assume minimal responsibility for the safety of others in a standard office environment with no hazardous materials or equipment
- Respond promptly to incoming support tickets and phone calls
- Triage support tickets related to pharmacy software functionality and features
- Explain pharmacy and technical concepts clearly to users with varying levels of expertise
- Troubleshoot, test, and document potential software bugs for Tier IV Subject Matter Experts (SMEs)
- Guide users through processing third-party claims, including insurance and Medicaid
- Resolve issues related to claim submissions and reimbursements
- Stay up to date with the latest pharmacy software features and functionality
- Expand knowledge of pharmacy workflows and industry best practices
- Collaborate with team members to deliver comprehensive customer support
- Deliver patient, empathetic, and professional customer service
- Build strong relationships with pharmacy customers
- Escalate complex issues to the appropriate support or technical teams
- Maintain accurate records of all customer interactions in the internal ticketing system
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
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