Onsite Software Support Tech - Pharmacy (Night Shift)

Emapta; Pasig; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary package

Night differential pay

Fixed weekends off

HMO coverage with dependent

Ortigas office location

Salary advance program

Emapta Academy courses

Gym access for onsite employees

Employee referral incentives

20 annual leaves

Job summary

Emapta Philippines is seeking a Software Support Technician to deliver reliable pharmacy software support, guide users through pharmacy software, and resolve issues to ensure smooth operations for healthcare providers.

The role is full-time, night shift (US Eastern Time), onsite in Ortigas, with weekends off. Benefits include HMO coverage, salary advances, access to Emapta Academy, and opportunities for growth in a top-tier global support team.

Qualifications

• Associate degree in Computer Science or related field preferred.
• High school diploma with 1–5 years of software support experience in a call center environment preferred.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency with Windows 10 or later and Microsoft Office suite.

Responsibilities

• Respond promptly to incoming support tickets and calls.
• Triage tickets related to pharmacy software functionality and features.
• Explain pharmacy and technical concepts clearly to users of varying expertise.
• Troubleshoot, test, and document potential software bugs for SMEs.

Skills

Communication

Troubleshooting

Analytical thinking

Teamwork

MS Office

Windows proficiency

Phone etiquette

Multitasking

Customer service

Education

Associate degree in Computer Science or related

High school diploma with 1-5 years experience (Software Support Technician)

Tools

Microsoft Teams

Microsoft Office

Ticketing system

Job description

Emapta Philippines is seeking a Software Support Technician to deliver reliable pharmacy software support, guide users through pharmacy software, and resolve issues to ensure smooth operations for healthcare providers.

The role is full-time, night shift (US Eastern Time), onsite in Ortigas, with weekends off. Benefits include HMO coverage, salary advances, access to Emapta Academy, and opportunities for growth in a top-tier global support team.