Pharmacy Manager

Watsons Personal Care Stores (Philippines), Inc.; Valencia; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Opportunities for career progression

Paid vacation and sick leaves

CPD program with CPE credits

Annual Bonus

Health Insurance

Sales incentives

Probationary position and direct hire

Job summary

Watsons Personal Care Stores (Philippines), Inc. seeks a Pharmacy Manager to lead the Bukidnon store’s pharmacy team, ensuring premier customer service, sales productivity, and compliant pharmacy operations.

The role requires a licensed pharmacist with at least 5 years in retail/pharmacy management, and willingness to be assigned to Bukidnon. You will drive brand standards, manage inventory, and coach staff to sustain profitability and regulatory compliance.

Qualifications

• Bachelor's degree and a valid pharmacist license are required.
• At least 5 years of experience in pharmacy/retail management.
• Licensed pharmacist with strong sales and customer service skills.
• Preferred experience in Healthcare - Pharmacy or retail management.
• Based at Watsons Bukidnon or willing to be assigned there.

Responsibilities

• Lead pharmacy team to deliver online and offline customer service.
• Drive sales performance and store profitability through actions.
• Ensure Brand of Service Standards and regulatory compliance.
• Oversee inventory and till accuracy (ROS compliance).
• Manage expenses and implement cost-saving measures.
• Coach and engage staff to maximize productivity and service.
• Collaborate with partners and schools for workforce needs.

Skills

Sales management

Sales delivery

Customer service

Retail process

Cost management

Good Pharmacy Practice

Education

Bachelor's/College Degree in Pharmacy

Professional License (Pharmacist)

Job description

BE PART OF WATSONS:

Investors in People (IIP) accredited company

Asia's number 1 pharmacy retail brand

Best Companies to work for by HR Asia

ROLE PURPOSE:

Our Pharmacy Manager is responsible for planning, organizing & leading the pharmacy team/s to achieve highest level of Online & Offline (O+O) customer service, retail sales productivity, retail process and good pharmacy practice to deliver sustainable sales, higher profitability targets and compliant pharmacy operations. He/She also is responsible in championing the implementation and evaluation of all health categories/brand building initiatives and pharmacy workforce programs.

This role focuses on:

• Driving, monitoring and reviewing sales performance and recommending action plans to deliver sales budget and store profitability.
• Ensuring consistency in execution of Brand of Service Standards when dealing with customers (internal or external) and compliance in all regulatory requirements and act as pharmacist-in-charge/point of contact for regulatory matters.
• Performing necessary functions for all digitally enabled services.
• Managing ROS compliance (inventory & till) to work on shrinkage below tolerance level.
• Monitoring of store’s controllable expenses and recommends cost efficiency measures to increase productivity & profitability.
• Adhering to health protocols and implementing crisis management plans to mitigate risks to provide employees and customers safe and clean store environment.
• Building network as liaison to lessors and local partners in the professional association and pharmacy schools for better communication and coordination needed to support the business and future workforce requirements.
• Sustaining team engagement and performance thru coaching, counseling, motivating and disciplining employees

Success will depend on

• Ability to demonstrate analytical skills, monitor and evaluate implementation of online and offline initiatives, propose solutions and track progress to improve sales & profitability
• Ability to manage and monitor brand of service, handle and resolve online & offline customer feedback with sense of urgency and knows how to escalated? complex customer complaints
• Ability to practice ethical and legal standards of the profession
• Ability to analyze store profitability and implement cost optimization measures to maximize productivity
• Ability to validate gaps, monitor compliance, & can coach on retail operating standards to work towards improving efficiency
• Ability to benchmark retail practices and relationship building with mall partners, affiliates and professional organizations/partner schools.
• Ability to delegate tasks, can train and coach selling techniques/functional skills and engage team to maximize productivity & can sustain team motivation.

WHAT WE LOOK FOR:

• Candidate must possess at least a Bachelor's/College Degree, Professional License (Passed Board/Bar/Professional License Exam), Pharmacy/Pharmacology or equivalent.
• At least 5 year(s) of working experience in the related field is required for this position.
• Preferably Assistant Manager / Managers specializing in Healthcare - Pharmacy, Sales - Retail/General or equivalent.
• 1 Full-Time position(s) available.
• Candidate MUST BE A LICENSED PHARMACIST
• Required skills: Sales management, /Sales delivery, customer service delivery, retail process management, resource and cost management, Good Pharmacy Practice.
• Must be willing to be assigned at WATSONS - Bukidnon.

PERKS & BENEFITS

• Opportunities for career progression
• Paid vacation and sick leaves
• Internal Continuing Professional Development (CPD) programs with Continuing Professional Education (CPE) credit units/specialization for Licensed Pharmacists
• Annual Bonus
• Gratuity Pay And Retirement Plan
• Health Insurance
• Sales Incentives
• Probationary position and direct hire employment
• Service Loyalty Award