Pharmacy Manager

Watsons Personal Care Stores (Philippines), Inc.; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Opportunities for career progression

Health Insurance

Sales Incentives

Probationary position and direct hire

Job summary

Watsons Personal Care Stores (Philippines), Inc. in Quezon City seeks a Pharmacy Manager to lead the pharmacy team, drive online and offline service standards, and deliver profitable, compliant operations.

Responsibilities include planning, coordination of health category initiatives, inventory control, shrinkage reduction, staff coaching, and liaison with partners and schools to support the business.

Applicants must be licensed pharmacists with at least 5 years in retail healthcare.

Qualifications

• Bachelor's degree and professional licensure required.
• At least 5 years in related field in healthcare/pharmacy retail.
• Pharmacist licensing and strong customer service focus expected.

Responsibilities

• Lead pharmacy team to achieve high online and offline customer service.
• Drive sales productivity and ensure compliant pharmacy operations.
• Champion health category initiatives and inventory control.

Skills

Sales management

Sales delivery

Customer service delivery

Retail process management

Resource and cost management

Good Pharmacy Practice

Education

Bachelor's degree / Professional License

Pharmacy/Pharmacology

Job description

BE PART OF WATSONS:

Investors in People (IIP) accredited company

Asia's number 1 pharmacy retail brand

Best Companies to work for by HR Asia

ROLE PURPOSE:

Our Pharmacy Manager is responsible for planning, organizing & leading the pharmacy team/s to achieve highest level of Online & Offline (O+O) customer service, retail sales productivity, retail process and good pharmacy practice to deliver sustainable sales, higher profitability targets and compliant pharmacy operations. He/She also is responsible in championing the implementation and evaluation of all health categories/brand building initiatives and pharmacy workforce programs.

This role focuses on:

• Driving, monitoring and reviewing sales performance and recommending action plans to deliver sales budget and store profitability.
• Ensuring consistency in execution of Brand of Service Standards when dealing with customers (internal or external) and compliance in all regulatory requirements and act as pharmacist-in-charge/point of contact for regulatory matters.
• Performing necessary functions for all digitally enabled services.
• Managing ROS compliance (inventory & till) to work on shrinkage below tolerance level.
• Monitoring of store’s controllable expenses and recommends cost efficiency measures to increase productivity & profitability.
• Adhering to health protocols and implementing crisis management plans to mitigate risks to provide employees and customers safe and clean store environment.
• Building network as liaison to lessors and local partners in the professional association and pharmacy schools for better communication and coordination needed to support the business and future workforce requirements.
• Sustaining team engagement and performance thru coaching, counseling, motivating and disciplining employees

Success will depend on

• Ability to demonstrate analytical skills, monitor and evaluate implementation of online and offline initiatives, propose solutions and track progress to improve sales & profitability
• Ability to manage and monitor brand of service, handle and resolve online & offline customer feedback with sense of urgency and knows how to elevate complex customer complaints
• Ability to practice ethical and legal standards of the profession
• Ability to analyze store profitability and implement cost optimization measures to maximize productivity
• Ability to validate gaps, monitor compliance, & can coach on retail operating standards to work towards improving efficiency
• Ability to benchmark retail practices and relationship building with mall partners, affiliates and professional organizations/partner schools.
• Ability to delegate tasks, can train and coach selling techniques/functional skills and engage team to maximize productivity & can sustain team motivation.

WHAT WE LOOK FOR:

• Candidate must possess at least a Bachelor's/College Degree, Professional License (Passed Board/Bar/Professional License Exam), Pharmacy/Pharmacology or equivalent.
• At least 5 year(s) of working experience in the related field is required for this position.
• Preferably Assistant Manager / Managers specializing in Healthcare - Pharmacy, Sales - Retail/General or equivalent.
• 1 Full-Time position(s) available.
• Candidate MUST BE A LICENSED PHARMACIST
• Required skills: Sales management, /Sales delivery, customer service delivery, retail process management, resource and cost management, Good Pharmacy Practice.
• Must be willing to be assigned at WATSONS - Quezon City.

PERKS & BENEFITS

• Opportunities for career progression
• Paid vacation and sick leaves
• Internal Continuing Professional Development (CPD) programs with Continuing Professional Education (CPE) credit units/specialization for Licensed Pharmacists
• Annual Bonus
• Gratuity Pay And Retirement Plan
• Health Insurance
• Sales Incentives
• Probationary position and direct hire employment
• Service Loyalty Award