Pharmacy Support Specialist - Healthcare Ops (Hybrid)

Genfinity Philippines, Inc.; Makati; Hybrid; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Cadence RX is looking for Pharmacy Support Representatives to join our diverse teams to resolve business-related cases, including contacting pharmacies to provide billing information, processing pending medications, and updating pharmacy records. The role is based in Makati with a hybrid schedule and values confidentiality and teamwork.

Qualified candidates typically hold a 4-year degree with at least 2 years of customer service experience; familiarity with US healthcare and HIPAA is a plus,

Qualifications

• College graduate of any 4-year course, allied health course is an advantage.
• Minimum 2 years of customer service experience in any field required.
• Experience in US Healthcare and Workers’ Compensation is an advantage.
• Prior knowledge of US pharmacy procedures, medical terminology, and the use of common medications preferred.
• Knowledge of HIPAA principles and standards is an advantage.
• Proficiency in Microsoft suite of products specifically Word, Excel and Outlook preferred.
• Exposure to Microsoft Dynamics 365 is an advantage.
• Must have excellent organizational, communication and customer service skills.
• Keen attention to detail.
• Excellent follow-through abilities and ability to coordinate several items simultaneously.
• Exercise considerable discretion, maintain confidentiality and practice independent judgment.
• Work as a team player in conjunction with all areas of the organization.
• Practice professional phone etiquette.
• Demonstrates initiative to proactively solve issues with minimal supervision.
• Typing speed of > 45 words per minute preferred.
• Willing to work any assigned shift during a work week in Makati City.
• Willing to work on a hybrid schedule.

Responsibilities

• Work in designated queues to complete business-related tasks.
• Handle call back cases to coordinate with pharmacy to process pending approved medications.
• Identify and prioritize cases that need immediate action and / or escalation.
• Assist pharmacies with updating payers’ billing information.
• Document and update records in Microsoft Dynamics 365.
• Consistently meet required metrics while maintaining quality standards.
• Adhere to all company policies and procedures, and local, state and federal laws and regulations.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Communication skills

Typing speed >45 wpm

Education

4-year college degree

Tools

Microsoft Dynamics 365

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Cadence RX is looking for Pharmacy Support Representatives to join our diverse teams to resolve business-related cases, including contacting pharmacies to provide billing information, processing pending medications, and updating pharmacy records. The role is based in Makati with a hybrid schedule and values confidentiality and teamwork.

Qualified candidates typically hold a 4-year degree with at least 2 years of customer service experience; familiarity with US healthcare and HIPAA is a plus,