Personal Injury Case Manager VA

Global Medical Virtual Assistants Careers Page; Quezon; Remote; PHP 512,000 - 613,000; Full time

Benefits offered by this job

Free Training

Paid Time Offs

HMO Coverage

Optical Rewards

Performance-Based Increase

Permanent Work From Home

Job summary

Global Medical Virtual Assistants is seeking a Case Manager to coordinate personal injury files, primarily for clients involved in car accidents or slips and falls. You will serve as the central link among clients, lawyers, medical providers, and insurers, ensuring timely communication and proper documentation.

The role emphasizes empathy, discretion, and the ability to persuade clients to continue treatment and comply with guidance.

Qualifications

• Excellent communication skills when engaging with clients and team members.
• Strong empathy for injured clients, including those pursuing settlement.
• Discretion and confidentiality in client communications and case handling.
• Persuasiveness to remind clients to continue medical treatment as needed.
• Strong time management to handle 100–150 active cases.

Responsibilities

• Conduct welcome calls and maintain regular contact regarding recovery.
• Facilitate medical treatment and monitor progress per doctor recommendations.
• Interface between lawyer, injured client, medical providers, and insurance adjusters.
• Gather medical records and bills and organize the demand package for settlement.

Skills

Communication

Empathy

Discretion

Persuasiveness

Time management

Job description

The VA will serve as a Case Manager, acting as the central coordinator for personal injury files (car accidents, slip and falls).

Tasks

• Conducting welcome calls and maintaining regular communication regarding recovery
• Facilitating medical treatment, ensuring compliance with doctor recommendations, and monitoring progress
• Interfacing between the lawyer, injured client, medical providers, and insurance adjusters
• Gathering medical records/bills and organizing the "demand package" for settlement

Qualifications

• Excellent Communication skills, as they will communicate directly with the firm's clients
• Strong empathy as the firm's clients are injured parties usually from vehicular accidents and some may be seeking settlement due to permanent injury
• Discretion as they must be sure to follow guidelines in what can and CANNOT be communicated with the clients (e.g., they must never promise a huge payout to the clients)
• Persuasiveness as they will remind clients to continue all necessary medical treatment even if the clients "feel fine"
• Strong Time Management skills. The caseload once they are fully active will be 100-150 cases

Minimum System Requirements

PRIMARY SYSTEM

• Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
• Computer Memory/RAM: 8.00 GB
• Computer Operating System: At Least Windows 11 64-bit or macOS Ventura
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output

BACK-UP SYSTEM

• Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
• Computer Memory/RAM: 8.00 GB
• Computer Operating System: at least Windows 11 64-bit or macOS Ventura
• Headset: Any USB-type headset with noise-cancelling feature (Optional)

OPTION 2 (POWER SUPPLY - UPS):

• Must be capable of powering your workstation for at least 3 hours
• Typically a device with 240Wh or higher will be sufficient
• Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

INTERNET CONNECTION

• PRIMARY INTERNET CONNECTION
• DSL / Fiber Connection - Minimum of 100mb/s contracted
• BACK-UP INTERNET CONNECTION
• Minimum of 20mb/s (Cell)

Recommended System Requirements

PRIMARY SYSTEM

• Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
• Computer Memory/RAM: 16.00 GB
• Computer Operating System: At Least Windows 11 64-bit or macOS Tahoe
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output

BACK-UP SYSTEM

• Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
• Computer Memory/RAM: 16.00 GB
• Computer Operating System: At Least Windows 11 64-bit or macOS Tahoe
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output

OPTION 1 (BACKUP SYSTEM):

• Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
• Computer Memory/RAM: 16.00 GB
• Computer Operating System: At Least Windows 11 64-bit or macOS Tahoe
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output

OPTION 2 (POWER SUPPLY - UPS):

• Must be capable of powering your workstation for at least 3 hours
• Typically a device with 240Wh or higher will be sufficient
• Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

INTERNET CONNECTION

• PRIMARY INTERNET CONNECTION
• DSL / Fiber Connection - Minimum of 500mb/s contracted
• BACK-UP INTERNET CONNECTION
• Minimum of 20mb/s (Cell or wired)

Rate and Rewards

• Starting rate is $800 (USD) monthly
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Optical Rewards
• Performance-Based Increase
• Permanent Work From Home