Personal Injury Case Manager VA

Global Medical Virtual Assistants; Quezon; Teletrabalho; PHP 512 000 - 613 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Free Training

Paid Time Offs

HMO Coverage

Optical Rewards

Resumo da oferta

Global Medical Virtual Assistants is seeking a Case Manager to coordinate personal injury files, including car accidents and slip-and-fall cases. You will initiate welcome calls and keep clients updated on recovery progress, while ensuring compliance with medical guidance.

You will serve as the liaison among attorneys, clients, medical providers, and insurers, gathering records and preparing demand packages for settlements.

Qualificações

• Excellent communication skills with clients and attorneys.
• Strong empathy due to clients often dealing with injuries.
• Discretion to avoid promising outcomes and maintain confidentiality.
• Persuasiveness to encourage adherence to medical treatment and follow-ups.
• Strong time management to handle 100–150 active cases efficiently.

Responsabilidades

• Conduct welcome calls and maintain regular recovery-related communication.
• Facilitate medical treatment and monitor progress per doctor recommendations.
• Interface between lawyers, clients, medical providers, and insurance adjusters.
• Gather medical records and organize the demand package for settlement.

Conhecimentos

Communication

Empathy

Discretion

Persuasion

Time Management

Descrição da oferta de emprego

The VA will serve as a Case Manager, acting as the central coordinator for personal injury files (car accidents, slip and falls).

Tasks

• Conducting welcome calls and maintaining regular communication regarding recovery
• Facilitating medical treatment, ensuring compliance with doctor recommendations, and monitoring progress
• Interfacing between the lawyer, injured client, medical providers, and insurance adjusters
• Gathering medical records/bills and organizing the "demand package" for settlement

Qualifications

• Excellent Communication skills, as they will communicate directly with the firm's clients
• Strong empathy as the firm's clients are injured parties usually from vehicular accidents and some may be seeking settlement due to permanent injury
• Discretion as they must be sure to follow guidelines in what can and CANNOT be communicated with the clients (e.g., they must never promise a huge payout to the clients).
• Persuasiveness as they will remind clients to continue all necessary medical treatment even if the clients "feel fine"
• Strong Time Management skills. The caseload once they are fully active will be 100-150 cases.

Minimum System Requirements

• PRIMARY SYSTEM
  • Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
  • Computer Memory/RAM: 8.00 GB
  • Computer Operating System: At least Windows 11 64-bit or macOS Ventura
  • Headset: Any USB-type headset with noise-cancelling feature
  • Camera: Capable of a clear and crisp video output
• BACK‑UP SYSTEM
  • OPTION 1 (BACKUP SYSTEM):
    • Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
    • Computer Memory/RAM: 8.00 GB
    • Computer Operating System: at least Windows 11 64-bit or macOS Ventura
    • Headset: Any USB-type headset with noise-cancelling feature (Optional)
  • OPTION 2 (POWER SUPPLY - UPS):
    • Must be capable of powering your work station for at least 3 hours
    • Typically a device with 240Wh or higher will be sufficient
    • Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
• PRIMARY INTERNET CONNECTION
  • DSL / Fiber Connection - Minimum of 100mb/s contracted
• BACK‑UP INTERNET CONNECTION
  • Minimum of 20mb/s (Cell)

Recommended System Requirements

• PRIMARY SYSTEM
  • Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
  • Computer Memory/RAM: 16.00 GB
  • Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
  • Headset: Any USB-type headset with noise-cancelling feature
  • Camera: Capable of a clear and crisp video output
• BACK‑UP SYSTEM
  • OPTION 1 (BACKUP SYSTEM):
    • Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
    • Computer Memory/RAM: 16.00 GB
    • Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
    • Headset: Any USB-type headset with noise-cancelling feature
    • Camera: Capable of a clear and crisp video output
  • OPTION 2 (POWER SUPPLY - UPS):
    • Must be capable of powering your work station for at least 3 hours
    • Typically a device with 240Wh or higher will be sufficient
    • Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
• PRIMARY INTERNET CONNECTION
  • DSL / Fiber Connection - Minimum of 500mb/s contracted
• BACK‑UP INTERNET CONNECTION
  • Minimum of 20mb/s (Cell or wired)

Rate and Rewards

• Starting rate is $800 (USD) monthly
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Optical Rewards
• Performance-Based Increase
• Permanent Work From Home