IT Specialist - End User

Global Medical Virtual Assistants Careers Page; Quezon; On-site; PHP 505,000 - 684,000; Full time

Benefits offered by this job

Free Training

Paid Time Offs

HMO Coverage

Optical Rewards

Performance-Based Increase

Permanent Work From Home

Job summary

Global Medical Virtual Assistants Careers Page seeks an End User Support specialist to deliver first-line IT help desk support while ensuring secure access to essential apps. You will troubleshoot software and network issues, manage Google Workspace and ClickUp access, and support onboarding and lifecycle activities for staff.

Ideal candidates hold a IT-related degree and have experience in an IT help desk, with strong communication and problem-solving skills.

Qualifications

• Bachelor's degree or equivalent in Information Technology, Computer Science, or a related field.
• Experience in an IT help desk, technical support, or end-user support role.
• Strong software troubleshooting and problem-solving skills.
• Working knowledge of Google Workspace, ClickUp, Windows, macOS, and common business applications.
• Basic understanding of networking, account management, and user administration.
• Strong communication and customer service skills.
• Ability to explain technical issues and solutions clearly to non-technical users.
• Strong organizational skills and ability to manage multiple support requests and priorities.

Responsibilities

• Provide first-level technical support to end users through the company's ticketing and support channels.
• Troubleshoot software, applications, network, connectivity, and system-related issues.
• Provide administration and user support for Google Workspace, including user accounts, access, groups, and related services.
• Manage and support ClickUp as the company's CRM/ticketing platform, including user access, ticket management, workflows, and basic configuration.
• Assist users with account access, password resets, application access, and other IT-related requests.
• Support user onboarding, offboarding, and lifecycle activities, including account provisioning and deactivation.
• Install, configure, update, and troubleshoot approved applications and software.
• Monitor and follow up on reported incidents to ensure timely resolution and proper documentation.
• Maintain accurate records of IT assets, user accounts, software, and support activities.
• Create and maintain troubleshooting guides, knowledge-base articles, and support documentation.
• Coordinate with other departments and external vendors when technical assistance is required.
• Identify recurring issues and recommend improvements to IT processes, tools, and user experience.
• Assist with IT projects, system implementations, testing, and technology rollouts as needed.

Skills

Technical support

Troubleshooting

Google Workspace

ClickUp

Communication

Customer service

Account management

Onboarding

Education

Bachelor's degree in IT/CS or related field

Tools

Windows

macOS

Job description

The End User Support role is responsible for providing technical assistance to employees, resolving software and system-related issues, managing user access, and supporting key business applications such as Google Workspace. The role ensures employees have the tools and access they need to work efficiently, securely, and with minimal disruption.

Tasks

• Provide first-level technical support to end users through the company's ticketing and support channels
• Troubleshoot software, applications, network, connectivity, and system-related issues
• Provide administration and user support for Google Workspace, including user accounts, access, groups, and related services
• Manage and support ClickUp as the company's CRM/ticketing platform, including user access, ticket management, workflows, and basic configuration
• Assist users with account access, password resets, application access, and other IT-related requests
• Support user onboarding, offboarding, and lifecycle activities, including account provisioning and deactivation
• Install, configure, update, and troubleshoot approved applications and software
• Monitor and follow up on reported incidents to ensure timely resolution and proper documentation
• Maintain accurate records of IT assets, user accounts, software, and support activities
• Create and maintain troubleshooting guides, knowledge-base articles, and support documentation
• Coordinate with other departments and external vendors when technical assistance is required
• Identify recurring issues and recommend improvements to IT processes, tools, and user experience
• Assist with IT projects, system implementations, testing, and technology rollouts as needed

Qualifications

• Bachelor's degree or equivalent experience in Information Technology, Computer Science, or a related field
• Experience in an IT help desk, technical support, or end-user support role
• Strong software troubleshooting and problem-solving skills
• Working knowledge of Google Workspace, ClickUp, Windows, macOS, and common business applications
• Basic understanding of networking, account management, and user administration
• Strong communication and customer service skills
• Ability to explain technical issues and solutions clearly to non-technical users
• Strong organizational skills and ability to manage multiple support requests and priorities

Minimum System Requirements

• PRIMARY SYSTEM
  • Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
  • Computer Memory/RAM: 8.00 GB
  • Computer Operating System: At least Windows 11 64-bit or macOS Ventura
  • Headset: Any USB-type headset with noise-cancelling feature
  • Camera: Capable of a clear and crisp video output
• BACK-UP SYSTEM
  • Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
  • Computer Memory/RAM: 8.00 GB
  • Computer Operating System: at least Windows 11 64-bit or macOS Ventura
  • Headset: Any USB-type headset with noise-cancelling feature (Optional)
• OPTION 2 (POWER SUPPLY - UPS)
  • Must be capable of powering your work station for at least 3 hours
  • Typically a device with 240Wh or higher will be sufficient
  • Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
• PRIMARY INTERNET CONNECTION
• DSL / Fiber Connection - Minimum of 100mb/s contracted
• BACK-UP INTERNET CONNECTION
• Minimum of 20mb/s (Cell)

Recommended System Requirements

• PRIMARY SYSTEM
  • Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
  • Computer Memory/RAM: 16.00 GB
  • Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
  • Headset: Any USB-type headset with noise-cancelling feature
  • Camera: Capable of a clear and crisp video output
• BACK-UP SYSTEM
  • OPTION 1 (BACKUP SYSTEM):
    • Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
    • Computer Memory/RAM: 16.00 GB
    • Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
    • Headset: Any USB-type headset with noise-cancelling feature
    • Camera: Capable of a clear and crisp video output
  • OPTION 2 (POWER SUPPLY - UPS)
    • Must be capable of powering your work station for at least 3 hours
    • Typically a device with 240Wh or higher will be sufficientMust be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
• PRIMARY INTERNET CONNECTION
• DSL / Fiber Connection - Minimum of 500mb/s contracted
• BACK-UP INTERNET CONNECTION
• Minimum of 20mb/s (Cell or wired)

Benefits

Rate and Rewards

• Starting Rate is $850 (USD) monthly
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Optical Rewards
• Performance-Based Increase
• Permanent Work From Home