Performance Management

Gratitude Jobs Ahead HR Inc; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Job summary

Gratitude Jobs Ahead HR Inc in Cebu City, Philippines, is seeking a customer service professional for an on-site, full-time role. The position requires 3–5 years of experience, a Bachelor's degree, and strong English communication skills to handle inquiries, resolve complaints, and manage schedules.

The role emphasizes delivering quality service in a fast-paced setting, collaborating with teammates, and maintaining satisfaction levels while using effective scheduling practices.

Qualifications

• Bachelor’s degree in a relevant field.
• 3–5 years of experience in customer service.
• Proficiency in English and excellent communication skills.
• Strong problem-solving abilities and scheduling skills.
• Empathy and attention to detail are essential.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Handle customer complaints and resolve issues effectively.
• Maintain a high level of customer satisfaction through quality service.
• Assist with scheduling appointments and managing customer accounts.
• Collaborate with team members to enhance service delivery.

Skills

English fluency

Customer service

Problem solving

Scheduling

Education

Bachelor's degree

Job description

On-site - Cebu 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Description

• Respond to customer inquiries and provide accurate information.
• Handle customer complaints and resolve issues effectively.
• Maintain a high level of customer satisfaction through quality service.
• Assist with scheduling appointments and managing customer accounts.
• Collaborate with team members to enhance service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 3–5 years
• Skills and Competencies: Proficiency in English, Excellent customer service skills, Strong problem-solving abilities, Effective scheduling skills
• Qualities and Traits: Excellent communication skills, Empathy, Attention to detail
• Responsibilities and Duties: Ability to work in a fast-paced environment, Strong multitasking skills
• Working Conditions: Typical office setting with extended periods of phone usage

English Language Customer Service Scheduling Problem Solving