Performance Management

Recruitify_HR; Cebu City; On-site; PHP 200,000 - 320,000; Full time

Job summary

Recruitify_HR in Cebu City, Philippines is seeking a customer service professional to support customers with accurate information and timely resolutions.

You will respond to inquiries, handle complaints, and maintain high customer satisfaction while assisting with scheduling and managing customer accounts. The role requires excellent English, empathy, and strong multitasking in a fast-paced office environment.

Qualifications

• Bachelor’s degree in a relevant field.
• 3–5 years of experience.
• Proficiency in English and strong customer service skills.
• Excellent communication and attention to detail.

Responsibilities

• Respond to customer inquiries with accurate information.
• Handle complaints and resolve issues effectively.
• Maintain high customer satisfaction through quality service.
• Assist with scheduling appointments and managing customer accounts.
• Collaborate with team to enhance service delivery.

Skills

English proficiency

Customer service skills

Problem-solving

Scheduling skills

Education

Bachelor’s degree

Job description

• Respond to customer inquiries and provide accurate information.
• Handle customer complaints and resolve issues effectively.
• Maintain a high level of customer satisfaction through quality service.
• Assist with scheduling appointments and managing customer accounts.
• Collaborate with team members to enhance service delivery.

Description

• Respond to customer inquiries and provide accurate information.
• Handle customer complaints and resolve issues effectively.
• Maintain a high level of customer satisfaction through quality service.
• Assist with scheduling appointments and managing customer accounts.
• Collaborate with team members to enhance service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 3–5 years
• Skills and Competencies: Proficiency in English, Excellent customer service skills, Strong problem-solving abilities, Effective scheduling skills
• Qualities and Traits: Excellent communication skills, Empathy, Attention to detail
• Responsibilities and Duties: Ability to work in a fast‑paced environment, Strong multitasking skills
• Working Conditions: Typical office setting with extended periods of phone usage