People Support Administrator

Team Global Talent Hub; Taguig; On-site; PHP 290,000 - 424,000; Full time

Job summary

Team Global Talent Hub is seeking a People Support Centre Administrator in Taguig. The role provides first‑level HR support across the employee lifecycle, ensuring accurate data, timely responses, and a positive employee experience in a fast-paced environment.

The successful candidate will handle contracts, onboarding, off-boarding, and lifecycle transactions, maintain confidential records, and support payroll-related data flow. Morning shifts and on-site work in BGC Taguig are required.

Qualifications

• Bachelor's degree in business-related field, preferably HR management.
• Solid 3–4 years in admin or HR support in shared services or people ops.
• Experience managing Australian client accounts is a plus.
• Exposure to fast-paced, high-volume environments with multiple stakeholders.
• Experience using HR systems or ticketing platforms is desirable.
• Strong customer service and interpersonal communication skills.
• Excellent administrative capability and attention to detail.
• Strong organisational skills with ability to manage priorities.
• Ability to handle sensitive information with professionalism.
• Proficiency in Microsoft Office and HR systems.

Responsibilities

• Act as the first point of contact for HR enquiries via phone, email, and ticketing systems.
• Provide timely, accurate responses aligned to HR policies and systems.
• Deliver high-standard customer service to support a positive employee experience.
• Process employee lifecycle transactions including contracts, variations, training, and off-boarding.
• Ensure letters or contracts meet quality standards before PSC Officer review.
• Assist onboarding activities including documentation collection and system access.
• Maintain accurate and confidential employee records in HRIS.
• Log, track, and resolve requests using the ticketing platform.
• Ensure data integrity, compliance, and confidentiality in records.
• Escalate complex matters to the PSC Officer when needed.
• Support functions like Recruitment, Payroll, IT, Marketing with timely information.
• Assist with payroll data flow and related activities.
• Contribute to improving HR process documentation and training materials.
• Participate in team meetings and service improvement initiatives.
• Support ad-hoc projects across the business.

Skills

Customer service

HR systems

Data privacy

Microsoft Office

Multitasking

Attention to detail

Education

Bachelor's degree in business field (HR preferred)

Job description

The People Support Centre Administrator provides first-level support for employee and manager enquiries and delivers accurate, timely, and professional HR administration across the employee lifecycle. As the first point of contact for people‑related queries, the role plays a key part in delivering a positive employee experience by ensuring consistent service, maintaining data integrity, and supporting efficient People & Capability operations.

This role is suited to a service-focused administrator who enjoys helping others, has strong attention to detail, and thrives in a fast paced, high-volume environment.

Responsibilities

• Act as the first point of contact for HR‑related enquiries via phone, email, and ticketing systems.
• Provide timely, accurate, and professional responses aligned to HR policies, procedures, and systems.
• Deliver a high standard of customer service to support a positive employee experience.
• Process employee lifecycle transactions including but not limited to employment contracts, variations, training requests, and off‑boarding activities.
• Ensure letters or contracts are being generated at the required standard prior to sending through for quality check with the PSC Officer.
• Support onboarding activities such as documentation collection and system access coordination.
• Ensure all transactions are completed accurately and within agreed service timeframes.
• Maintain accurate and confidential employee records within HR Information Systems (HRIS).
• Log, track, and resolve requests using the ticketing platform.
• Ensure data integrity, compliance, and confidentiality in all records and communications.
• Assess enquiries and resolve at first contact where possible.
• Escalate complex, sensitive, or specialist matters to the PSC Officer.
• Track escalated enquiries and ensure appropriate follow‑up and resolution.
• Support all the required functions e.g. Recruitment, Payroll, IT, Marketing, etc., by providing correct and timely employee information.
• Assist with the flow of information required for payroll processing and related activities.
• Contribute to improving HR process documentation and training materials in collaboration with the PSC Officer and Lead.
• Participate in team meetings and service improvement initiatives.
• Support with ad‑hoc projects and activities across the business as required, gaining exposure.

Qualifications

• Graduate of any business-related course, preferably Human Resources Management.
• With solid 3 to 4 years of experience in an administrative or HR support role, ideally within a shared services or people operations environment.
• Proven experience managing Australian client accounts
• Exposure to fast‑paced, high-volume environments with multiple stakeholders.
• Experience using HR systems and/or case management or ticketing systems is desirable.
• High level of customer service and interpersonal communication skills.
• Strong administrative capability with excellent attention to detail.
• Strong organisational skills with the ability to manage competing priorities.
• Ability to manage sensitive and confidential information with professionalism and discretion.
• Confidence using Microsoft Office and HR systems or ticketing platforms.
• Understanding of basic HR policies, processes, and employee lifecycle activities.
• Must be willing to work in BGC Taguig City
• Must be willing to work in a full‑time working on‑site arrangement
• Must be willing to work in a morning shift