People Services Workplace Manager

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.); Philippines; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) is seeking an experienced People Services and Workplace Manager to lead the employee experience across our fast-paced restaurant network.

The role oversees People Services, lifecycle management, workplace experience, HR process improvement, and employee engagement, partnering with Operations and the broader HR team to drive excellent service delivery.

Qualifications

• Bachelor's degree in HR, psychology, business administration, or related field.
• 6–8 years of progressive HR experience, preferably in People Services or HR Operations.
• Previous managerial or team leadership experience.
• Experience in food service, restaurant, hospitality, or high-volume operations is highly preferred.
• Strong knowledge of employee lifecycle processes and HR operations.
• Experience with HRIS, process improvement, automation, and HR reporting.
• Strong stakeholder management and communication skills.
• Customer-service and employee-experience mindset.

Responsibilities

• Lead day-to-day People Services and HR operations.
• Oversee onboarding to offboarding lifecycle.
• Establish service standards and timely resolution of employee requests.
• Develop employee engagement activities and workplace initiatives.
• Partner with Operations to support restaurant operations.

Skills

People Services

HR Operations

Employee Experience

HR Process Improvement

HR Reporting

Stakeholder Management

Customer Service Mindset

Education

Bachelor's degree in HR, Psychology, Business Administration

Tools

HRIS

Automation

HR Dashboards

Job description

Industry: Food & Restaurant Operations

Employment Type: Full-Time

We are looking for an experienced People Services & Workplace Manager to lead initiatives that create a seamless, efficient, and engaging employee experience across our organization.

This role will oversee People Services, employee lifecycle management, workplace experience, HR process improvement, and employee engagement, while partnering closely with Operations and the wider HR team to support our fast-paced restaurant business.

What You'll Do

People Services & HR Operations

• Lead day-to-day People Services and HR operations
• Oversee employee lifecycle processes from onboarding to offboarding
• Establish service standards and ensure timely resolution of employee requests
• Ensure accurate and efficient HR transactions and documentation

Workplace & Employee Experience

• Lead initiatives that enhance employee experience and workplace engagement
• Develop employee engagement activities, recognition programs, and workplace initiatives
• Gather employee feedback and translate insights into meaningful improvements
• Support a positive, inclusive, and employee-focused workplace culture

Process Improvement & HR Technology

• Identify opportunities to simplify, standardize, and automate HR processes
• Partner with HRIS/IT teams to improve HR systems and employee self-service
• Develop and monitor HR service metrics and dashboards
• Drive continuous improvement in People Services delivery

People Analytics & Reporting

• Monitor People Services and employee lifecycle metrics
• Analyze trends and identify opportunities to improve HR service delivery

Business Partnership

• Partner with Operations leaders to understand people and workplace requirements
• Work closely with HRBPs, Talent Acquisition, L&D, C&B, and other HR teams
• Ensure HR programs and services are practical and responsive to restaurant operations

Team Leadership

• Lead, coach, and develop the People Services and Workplace team
• Set team objectives, service standards, and performance measures
• Foster a strong customer-service mindset within the team

What We're Looking For

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field
• 6-8 years of progressive HR experience, preferably in People Services, HR Operations, Employee Experience, or HR Shared Services
• Previous managerial or team leadership experience
• Experience in food service, restaurant, retail, hospitality, or other high-volume/multi-site operations is highly preferred
• Strong knowledge of employee lifecycle processes and HR operations
• Experience with HRIS, process improvement, automation, and HR reporting
• Strong stakeholder management, communication, and problem-solving skills
• Customer-service and employee-experience mindset
• Ability to thrive in a fast-paced, multi-site environment

What You'll Bring

A strong passion for creating better employee experiences

A continuous-improvement mindset

Strong partnership with Operations

The ability to turn employee needs into practical HR solutions

Leadership that enables teams to deliver excellent people services