People & Organization Head – Restaurant Operations

Our Clients; Metro Manila; On-site; PHP 4,500,000 - 6,500,000; Full time

Job summary

Our Clients in NCR is seeking a strategic People & Organization Head – Restaurant Operations to lead workforce strategies for a large-scale restaurant business. You will align with operations leadership to strengthen workforce effectiveness, organizational capability, employee engagement, and culture across multiple locations.

The role demands extensive HR leadership experience across high-volume environments, with a focus on employee relations, talent management, and organizational development

Qualifications

• 15+ years of progressive HR leadership experience.
• Strong background in HR business partnering and multi-site operations.
• Experience in restaurants, QSR, retail, FMCG, or other high-volume environments preferred.
• Strong knowledge of employee relations, labor laws, talent management, workforce planning, and organizational development.
• Demonstrated experience in managing attrition, employee engagement, and organizational change.
• Strong business acumen, stakeholder management, communication, and leadership skills.

Responsibilities

• Lead the people strategy for restaurant operations.
• Partner with senior operations leaders on workforce planning, organizational effectiveness, and talent strategies.
• Develop initiatives to improve employee engagement, retention, productivity, and overall workforce stability.
• Analyze attrition, manpower, and employee data to identify trends and recommend business solutions.
• Lead organizational development, succession planning, and talent management initiatives.
• Establish employee listening and feedback mechanisms across restaurant teams.
• Provide guidance on employee relations, labor laws, HR policies, and performance management.
• Drive culture-building and change management programs across multiple locations.
• Strengthen HR processes and practices to ensure consistency across restaurant operations.
• Lead and develop the HR team supporting the business.

Skills

HR leadership

Employee relations

Talent management

Workforce planning

Organizational development

Stakeholder management

Change management

Education

Bachelor's degree in HR, Psychology, Business Management, or related field

Job description

People & Organization Head – Restaurant Operations

Location: National Capital Region (NCR)
Work Setup: On-site
Schedule: Monday to Friday
Employment Type: Full-time

About the Role

We are looking for a strategic People & Organization Head – Restaurant Operations to lead people strategies supporting a large-scale restaurant business. The role will work closely with operations leadership to strengthen workforce effectiveness, organizational capability, employee engagement, and culture across multiple restaurant locations.

Key Responsibilities

• Lead the people strategy for restaurant operations, ensuring alignment with business and operational objectives.
• Partner with senior operations leaders on workforce planning, organizational effectiveness, and talent strategies.
• Develop initiatives to improve employee engagement, retention, productivity, and overall workforce stability.
• Analyze attrition, manpower, and employee data to identify trends and recommend business solutions.
• Lead organizational development, succession planning, and talent management initiatives.
• Establish employee listening and feedback mechanisms across restaurant teams.
• Provide guidance on employee relations, labor laws, HR policies, and performance management.
• Drive culture-building and change management programs across multiple locations.
• Strengthen HR processes and practices to ensure consistency across restaurant operations.
• Lead and develop the HR team supporting the business.

Qualifications

• Bachelor's degree in Human Resources, Psychology, Business Management, or related field.
• At least 15 years of progressive HR leadership experience.
• Strong background in HR business partnering and multi-site or multi-unit operations.
• Experience in restaurants, QSR, retail, FMCG, or other high-volume environments preferred.
• Strong knowledge of employee relations, labor laws, talent management, workforce planning, and organizational development.
• Demonstrated experience in managing attrition, employee engagement, and organizational change.
• Strong business acumen, stakeholder management, communication, and leadership skills.